Technicien(ne) TI/IT Technician-Montreal

Indero•Montreal, QC

1d•Onsite

About The Position

The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT Technician I supports endpoint devices, user accounts, Microsoft 365 services, printers and workplace technology while ensuring excellent customer service and adherence to IT standards, security requirements, and company policies.

Requirements

Diploma (DEC/AEC) in Computer Science, Information Technology, or a related discipline.
0–2 years of experience in a Help Desk, IT Support, or Technical Support role.
Windows 11 and Microsoft 365 administration.
Basic knowledge of: Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, Exchange Online, Teams, SharePoint Online, Printer and peripheral support, Networking fundamentals (DNS, DHCP, VPN, TCP/IP).
Strong customer service orientation.
Excellent communication and interpersonal skills.
Strong troubleshooting and analytical abilities.
Detail-oriented and organized.
Ability to prioritize multiple requests.
Self-motivated and eager to learn.
Bilingualism (French and English) is required.

Nice To Haves

Equivalent combination of education and experience may be considered.
Internship or co-op experience is considered an asset.
Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines is an asset.

Responsibilities

Provide first-line technical support to employees locally and remotely.
Respond to, troubleshoot, and resolve incidents and service requests within established SLAs.
Escalate unresolved issues to Level 2 or Level 3 support teams when required.
Assist users with hardware, software, mobile devices, peripherals, and collaboration tools.
Configure, deploy, and support laptops, desktops, and peripherals.
Install and maintain operating systems, drivers, and approved software.
Support device enrollment and compliance processes using Microsoft Intune and Autopilot.
Perform hardware replacement and lifecycle activities.
Create, modify, and deactivate user accounts.
Support Microsoft 365, Active Directory, Entra ID, mailboxes, and shared resources.
Assist with password resets, MFA enrollment, and access-related requests.
Maintain an accurate inventory of IT hardware and assets.
Document procedures, recurring incidents, and solutions.
Identify opportunities for automation and process improvement.
Follow IT security policies and procedures.
Ensure company devices comply with security standards.
Report security incidents or suspicious activities.
Support compliance initiatives related to regulated environments and company quality systems.