Team Leader, Distribution Operations

AES•Indianapolis, IN

1d•Onsite

About The Position

The AES Indiana Distribution Operations Team Leader directly leads and oversees the Distribution Operations Control Center. The role supports safe, reliable, economical, and environmentally responsible distribution system operations by coordinating real-time operations, switching, outage response, service restoration, employee development, and compliance activities. During routine, abnormal, and emergency conditions, the Team Leader provides technical direction and coordinates with field operations, engineering, transmission operations, customer service, and other internal stakeholders. This position is based in a real-time operations control center and requires rotating shifts to support continuous 24/7 system operations. The Team Leader must maintain focus during routine, abnormal, and emergency conditions; respond to alarms and operational events; communicate effectively with multiple stakeholders; and support storm restoration and emergency response activities as required.

Responsibilities

Make complex operating, engineering, and economic decisions involving restoration of customers’ electric service following system emergencies, coordinating the distribution system effort with the Transmission Control Center and Distribution Operations Control Center.
Provide day-to-day supervision, leadership, and training; offer technical advice for difficult projects; and prioritize, direct, monitor, and evaluate direct reports’ performance.
Prepare, control, and administer project budgets to support operational performance, cost efficiency, and reliability.
Maintain a work environment that promotes good customer service to internal and external stakeholders and economically meets customer requests within requested timeframes.
Maintain a safe, professional work environment that offers employees meaningful work and opportunities to develop their skills and talents.
Oversee day-to-day operations of the Distribution Operations Control Center.
Develop and maintain complex rotating work schedules.
Review and approve employee timekeeping records.
Manage or oversee operational supply inventory and tracking.
Monitor assigned work orders through completion.
Provide quality-control oversight for control center processes and documentation.
Communicate and coordinate with Lines, Trouble, Engineering, Customer Service, and Service Connections.
Maintain working knowledge of transformers, voltage regulators, circuit breakers, capacitors, switchgear, reclosers, and overhead and underground distribution circuits.
Ensure preparation and execution of contingency plans for operating the distribution system during natural disasters, civil disturbances, and other critical situations.
Direct, plan, and arrange work schedules to meet regular and unscheduled operational needs.
Participate in long-range Company planning with other departments and organizations outside Customer Operations.
Assist during emergency operating conditions with actions necessary to protect system integrity, prevent loss of life, minimize equipment damage, and support timely service restoration.
Coordinate distribution system operations with AES Indiana Transmission and Distribution Operations personnel.
Monitor OMS, ADMS, outage management tools, one-line diagrams, alarms, and other control center applications to support situational awareness and operational decision-making.
Learn and apply applicable AES Indiana internal operating requirements related to distribution operations.
Participate in training, simulations, procedure reviews, system studies, event reviews, and other development activities to maintain Team Leader proficiency and support operator qualification and development.
Perform other duties, special assignments, and operational support tasks as assigned by System Operations leadership.