Operations Team Leader

Buckland • Laredo, TX

1d

About The Position

The Operations Team Leader supports customer service and delivery activities by coordinating and directing teams responsible for shipping, receiving, and storage of goods. The role focuses on order fulfillment, supply chain coordination, and personnel management. It also coordinates customs shipments and clearance across air, land, and ocean shipment types, prepares customs entries and documentation, and helps ensure compliance with Canadian, Mexican, and U.S. customs regulations.

Requirements

• High school diploma or equivalent.
• At least 3 years of customs brokerage or logistics experience.
• Intermediate knowledge of MS Office.
• Strong organization, time-management, and attention-to-detail skills.
• Leadership, communication, and decision-making skills.
• Ability to complete complex entries.
• Fluency in both Spanish and English.
• Must be legally eligible to work for the company at all times.
• Valid passport and ability and willingness to travel occasionally to other office locations in Canada, the U.S., or Mexico, if required.

Nice To Haves

• CSI knowledge (U.S. only).
• AES knowledge.
• CCS designation.

Responsibilities

• Provide customer service to clients, vendors, and service providers by updating client product databases and handling requests efficiently.
• Coordinate and complete mid- to high-volume shipments for customs clearance across different customs ports of entry and exit, following best practices for air, land, and ocean shipments.
• Prepare customs entries and documentation.
• Conduct tariff research and classify goods to comply with applicable Canadian, Mexican, and U.S. customs regulations.
• Review, verify, and document entry errors by updating the applicable system.
• Liaise between CBP, CSCB, or Mexican Customs and operations to support compliance with applicable regulations.
• Identify potential challenges and risks, resolve problems efficiently, or work with leaders to find a solution.
• Promote accountability and continuous improvement within a fast-paced team by leading by example.
• Prioritize and manage team and personal tasks to meet KPIs and deadlines.
• Manage a group of 5 to 10 employees.
• Assist with performance evaluations for direct reports.
• Assign tasks to team members.
• Assist with training and guiding direct reports.
• Monitor direct reports’ work volumes.
• Supervise team members, conduct team meetings, and monitor attendance and work schedules.

Benefits

• Competitive salary.
• Benefits package.
• Matching retirement plan.
• Friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• Opportunity to be part of a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED