Operations Team Leader

Buckland•Laredo, TX

17h

About The Position

Buckland is seeking an Operations Team Leader to support customer service and delivery activities by coordinating and directing teams responsible for shipping, receiving, and storing goods. The position focuses on order fulfillment, supply-chain coordination, and personnel management. The Operations Team Leader provides customer service to clients, vendors, and service providers; coordinates customs clearance and shipment processing across air, land, and ocean transportation; prepares customs entries and documentation; and supports compliance with applicable Canadian, Mexican, and U.S. customs regulations. The role also leads a team of 5 to 10 employees, helps manage performance, assigns and monitors work, and supports training and guidance. The position requires at least three years of customs brokerage or logistics experience, a high school diploma or equivalent, intermediate MS Office knowledge, and fluency in Spanish and English. The employee must be legally eligible to work for the Company and have a valid passport, with the ability and willingness to travel occasionally to other office locations in Canada, the U.S., or Mexico if required.

Requirements

High school diploma or equivalent.
At least 3 years of customs brokerage or logistics experience.
Intermediate knowledge of MS Office.
Strong organization, time-management, and attention-to-detail skills.
Leadership, communication, and decision-making skills.
Experience completing complex entries.
Fluent in both Spanish and English.
Must be legally eligible to work for the Company at all times.
Valid passport and the ability and willingness to travel occasionally to other office locations in Canada, the U.S., or Mexico if required.

Nice To Haves

CSI knowledge (U.S. only).
AES knowledge is preferable.
CCS designation.

Responsibilities

Provide customer service to clients, vendors, and service providers by updating client product databases and handling requests efficiently.
Coordinate and complete mid- to high-volume shipments for customs clearance at different ports of entry or exit.
Ensure shipment processes follow best practices for air, land, and ocean shipments.
Prepare customs entries and documentation.
Conduct tariff research and classify goods to comply with applicable Canadian, Mexican, and U.S. customs regulations.
Review, verify, and document entry errors by updating the applicable system.
Liaise between CBP, CSCB, or Mexican Customs and operations to support compliance with applicable regulations.
Identify potential challenges and risks, solve problems efficiently, or work with leaders to find a solution.
Promote accountability and continuous improvement within the team by leading by example in a fast-paced environment.
Prioritize and manage team and personal tasks to meet KPIs and deadlines.
Manage a group of 5 to 10 employees.
Assist with performance evaluations for direct reports.
Assign tasks to team members.
Assist with training and guidance for direct reports.
Monitor direct reports’ work volumes.
Supervise team members, conduct team meetings, and monitor attendance and work schedules.