Team Leader, Auto Claims

Definity Insurance Company • Waterloo, ON

4d • CA$73,500 - CA$123,500 • Hybrid

About The Position

This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

Requirements

• 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
• 1-2 years of supervisory experience
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• University degree from any discipline.
• College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
• Professional, friendly, and courteous in all interactions with both customers and co-workers
• Ability to stay calm and think fast on your feet, especially when things get busy.
• Comfortable with change.
• Strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
• Natural coach and mentor.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• Fluently bilingual (English & French) is considered an asset.

Responsibilities

• Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.
• Provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• Complete audits by reviewing and monitoring claims files and providing effective feedback.
• Foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
• Provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.
• Manage expenses and an annual operating budget for the team.
• Initiate interviews for vacancies within the unit and making recommendations for new hires.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level