Front Line Leader - Auto Claims Appraisal
About The Position
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity Working with a team supporting our Appraisal teams, including Technical Specialists and field and desk appraisers, the successful candidate will lead, motivate and support their people in the delivery of customer-focused service. Come join our team!
Requirements
- Continuously improve the system and enable our people to be brilliant for the customer
- Run workflow in and out of the system to meet customer demand
- Champion a systems thinking approach across the team
- Can be credible and know how to handle an appraisal, from start to finish
- Continuously identify, measure and develop the performance of individuals, the team and the system using data
- Observe from within the work how the current system works to reduce failure, remove waste and improve our methods
- Is skilled at handling People, our policies and practices
- Provide guidance, coaching and support to our people, developing them to be the best they can be
- Have brilliant two-way conversations that are honest and transparent
- Develop, manage and maintain relationships with internal and external partners
Responsibilities
- Establishes a customer first culture, actively coaching team members in delivering a superior customer experience.
- Keep staff informed of all changes in appraisal procedures and anti-fraud initiatives.
- Review all claims transactions for accuracy and provide authority within designated limits.
- Responsible for building team’s skill, capability and development of action plans to close knowledge or experience gaps.
- Effectively advises and delivers on expectations with claims escalation matters and ensures they and the team provides prompt, proactive and efficient customer service.
- Meet National Appraisal performance expectations that are set on an individual and team basis and contributes to the overall team success.
- Completes ongoing ride alongs, file audits and claim reviews.
- Accountable to ensure direct reports are in compliance with required service level targets and standard operating procedures.
- Effectively coaches team to collaborate as one Claims team to meet the customer’s needs.
- Works jointly with the Senior Claims Leader to establish and lead claims initiatives when applicable.
Benefits
- base compensation
- eligibility for annual bonus
- retirement savings
- share plan
- health benefits
- personal wellness
- volunteer opportunities
- Outstanding career development opportunities
- professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
