Claims Team Leader- Fast Lane

GAINSCO•Richardson, TX

17h•Hybrid

About The Position

We are seeking an experienced and dynamic individual to join our team as a Fast Lane Claims Team Leader. In this role, you will be responsible for providing ongoing training, coaching, and performance management for a team primarily handling low complexity coverage and liability automobile accident investigations. If you have a background in claims, leadership experience, and a passion for developing and leading a high-performing team, we invite you to apply for this exciting opportunity.

Requirements

Previous experience in a Claims environment is required.
Auto insurance background required; non-standard auto insurance experience is a plus.
Prior supervisory experience is required.
Ability to lead, motivate, and direct employees.
Set priorities and standards of performance based on Best Claims Practices; determine when to assess liability.
Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives.
Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems.

Nice To Haves

Bachelor’s degree preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Coach, train, and support team members to enhance their product management skills.
Exemplify leadership within your area of responsibility and the Company.
Support company initiatives and special projects.
On-board and lead a team of 4-6 Fast-Lane Claim Representatives.
Identify and execute recruitment activities to ensure a strong talent pool.
Influence others at all levels and drive consensus on key decisions.
Provide daily, weekly, and monthly reporting to adjusters and management.
Ensure project/department milestones/goals are met within approved budgets.
Complete QA reviews, file reviews, and review authority requests.
Manage negotiations of settlements and claims in litigation.
Identify and develop process improvement opportunities.
Resolve customer complaints, problems, and coverage questions.
Assist and/or direct special projects and requests.
Communicate proactively with key personnel in other departments.
Supervise, evaluate performance, and recommend salary changes for personnel.