Claims Team Leader - Liability

GAINSCO • Richardson, TX

6d • Hybrid

About The Position

GAINSCO is seeking a dedicated and experienced professional to join their team as a Claims Team Leader. In this role, you will lead a team of Claims Representatives who handle low to intermediate complexity auto claims. You will be responsible for coaching, training, and performance management, ensuring your team delivers high-quality service and meets company standards. This is a great opportunity for someone with a strong claims background who’s ready to take the next step in leadership.

Requirements

• Minimum 2 years of experience as an Auto Claims Representative required.
• Prior leadership or supervisory experience is required.
• Insurance background required.
• An active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements. Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained. All licenses must be maintained in accordance with state requirements.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Nice To Haves

• Bachelor’s degree preferred.
• Non-standard auto insurance experience is preferred.
• Knowledge of ImageRight and Claims Manager preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development to improve claims handling skills.
• Oversee onboarding of new team members and ensure successful integration.
• Monitor team performance and provide regular feedback and coaching.
• Support company initiatives and participate in special projects.
• Ensure team accountability for quality, accuracy, and timeliness of work.
• Review and audit claims to ensure compliance with company and state guidelines.
• Provide daily, weekly, and monthly performance reports.
• Identify opportunities for process improvement and implement best practices.
• Resolve escalated customer issues and complex coverage questions.
• Maintain consistent documentation and adherence to claims procedures.
• Manage incoming work volume and staffing needs.
• Participate in hiring decisions and performance evaluations.
• Collaborate with other departments to support cross-functional initiatives.
• Lead or assist with special projects as assigned.

Benefits

• Medical & dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan
• Paid Company determined Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level