Team Leader - Part Time

Sky Zone • Indianapolis, IN

22h • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role at Sky Zone, rotating through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead helps maintain a safe, clean, guest-ready park and supports team members across operational areas.

Requirements

• Be at least 18 years old.
• Have at least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Have prior supervisory or leadership experience.
• Have basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and be comfortable learning new platforms.
• Be available to work evenings, weekends, and holidays.
• Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
• Be reliable, self-motivated, organized, and eager to take on greater responsibility.
• Demonstrate sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is absent, overseeing operational excellence, safety compliance, and team accountability.
• Lead on the floor by coaching, supporting, and delegating to team members across departments.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to support guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team.
• Promote park offerings and drive membership and program sales.
• Model excellent guest service and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when needed.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling.
• Manage café inventory and ordering, and maintain health and safety standards according to inspection requirements and guidelines.
• Oversee the maintenance, safety, and cleanliness of equipment, attractions, and facilities.
• Lead facilities projects that improve the guest experience and maintain the park's appearance.
• For the Part-time Flex Lead option, primarily work weekends and rotate as needed to cover other Leads' breaks and time off.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed