Retail Team Leader - Part Time

Goodwill Industries of West Michigan, Inc.•North Muskegon, MI

About The Position

The Retail Team Leader assists store management with the daily operations of a retail store, excluding personnel issues. The role supports merchandise acquisition, display, and sale; administrative and clerical operations; staff, client, and volunteer oversight; training; policy enforcement; facilities maintenance; security and loss prevention; and safety compliance. The Team Leader also performs Lead Cashier and Retail Associate duties as required. The work is generally indoors, though occasional outdoor work may be required. The environment can be hectic and occasionally high-stress, with short deadlines that may require overtime. Weekends and holidays are required, and the role is available and on call for store emergencies. Use of a personal vehicle for agency business and some travel for off-site meetings or coverage at other stores may be required.

Requirements

At least one year of experience in retail operations.
Demonstrated accuracy with accounting and bookkeeping.
Ability to handle customer complaints courteously and responsibly.
Ability to provide positive internal and external customer relations and interact and work with individuals referred for training.
Ability to think independently in the supervisor's absence.
Ability to meet production goals.
Quality control and accuracy with sorting and pricing guidelines.
Follow Kaizen principles, including the 6S Checklist, procedures, signage, and layout.
Maintain a good driving record, valid insurance, and a valid driver's license.
Maintain a valid powered industrial truck license when required.
Available and on call for store emergency situations.
Able to work weekends and holidays; short deadlines may require overtime.
Able to use a personal vehicle for agency business as needed and travel for off-site meetings or coverage at other stores.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Assist store management with daily store operations, excluding personnel issues.
Support merchandise acquisition, display, and sale, including goods rotation, pricing, and maintaining adequate inventory.
Perform store administrative and clerical duties and provide timely sales reports and accurate retail information.
Oversee personnel, clients, and volunteers assigned to the retail store.
Direct training.
Enforce store procedures and GIWM policies on a day-to-day basis.
Ensure the grounds and building are maintained; report repair needs and recommend replacements as necessary.
Enhance security and loss prevention.
Ensure compliance with OSHA/MIOSHA requirements and GIWM safety regulations.
Perform Lead Cashier and Retail Associate job functions as required.