Team Lead (Hourly Management)
About The Position
This role involves providing leadership and guidance to a team to achieve performance targets. The Team Lead will monitor and evaluate team performance, offering regular feedback and coaching. Collaboration with other departments is key to ensuring seamless workflow and quality service delivery. The position requires identifying and resolving operational issues and guest concerns promptly, while also promoting a positive and inclusive team culture that fosters associate engagement and development. Ensuring compliance with company policies, procedures, and safety standards is crucial. The role also includes preparing and presenting regular reports on team performance and key metrics, and performing other operational duties as assigned by management.
Requirements
- High school diploma or equivalent work experience.
- Proven experience in a leadership or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Ability to motivate and inspire a diverse team to achieve goals.
- Proficiency in relevant software and tools.
- Knowledge of industry-specific regulations and best practices.
- Availability to work varied shifts, including evenings, weekends and holidays.
- Ability to stand and walk for long periods of time including maneuvering up and down stairs.
Responsibilities
- Provide leadership and guidance to team members to achieve performance targets.
- Monitor and evaluate team performance, providing regular feedback and coaching.
- Collaborate with other departments to ensure seamless workflow and quality service delivery.
- Identify and resolve operational issues and guest concerns promptly.
- Promote a positive and inclusive team culture, fostering associate engagement and development.
- Ensure compliance with company policies, procedures, and safety standards.
- Prepare and present regular reports on team performance and key metrics.
- Perform other operational duties as assigned by your manager.
Benefits
- Free Play & 1/2 price food!
- Health, dental, vision, 401(k) playmaker match, free mental well-being platform
- A PLAYFUL ENVIRONMENT where you can make new friends
- A SAFE PLACE where you can BE YOUR FULL SELF every day
- CLEAR DIRECTION and tools to do your job
- An opportunity TO LEARN & GROW
- To LISTEN & ACT when you speak up
- We will NEVER STOP IMPROVING
- FREE Mental Health Benefits for everyone.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
