Team Lead, Project Management

Quince

7h • Remote

About The Position

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First, High Quality, Essential Design, Always a Better Deal, Social & Environmental Responsibility. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. We are seeking a Team Lead, Project Management who is a seasoned people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You have a proven track record of managing remote teams, ideally in a fast-paced, digital-first environment. You are a "people-first" leader who balances empathy with accountability, knows how to motivate and coach, and thrives on solving problems creatively. You are ultimately accountable for the customer experience delivered by your team; you are data-informed, tech-savvy, and love transforming complex challenges into operational opportunities.

Requirements

• Seasoned people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams.
• Proven track record of managing remote teams, ideally in a fast-paced, digital-first environment.
• A "people-first" leader who balances empathy with accountability.
• Knows how to motivate and coach.
• Thrives on solving problems creatively.
• Ultimately accountable for the customer experience delivered by your team.
• Data-informed.
• Tech-savvy.
• Loves transforming complex challenges into operational opportunities.
• Consistent diligence and process hygiene.

Responsibilities

• Lead, mentor, and develop a team of US-based Project Managers focused on B2B orders.
• Foster a culture of ownership, growth, and accountability through regular coaching, feedback, and structured performance reviews.
• Monitor individual performance against key metrics.
• Implement swift, proactive action plans for continuous improvement and address underperformance immediately to ensure the customer experience is protected.
• Assist with hiring, onboarding, and training, ensuring new hires are fully aligned with company values and operational standards.
• Conduct regular 1:1s, maintain 30/60/90-day onboarding documentation for new joiners, and manage team coverage/schedules.
• Drive team KPIs (On-Time Delivery, Quality Assurance, Response Time, and Escalation Management) through data-driven action plans.
• Serve as the final point of escalation for complex issues, ensuring prompt, professional resolution.
• Partner with Product, Logistics, and Marketing teams to identify customer pain points and provide feedback that drives process improvements.
• Maintain expertise in our processes by managing a select portfolio of projects independently.
• Absorb a portion of the individual contributor workload when team size is below 5 Project Managers.
• Engage with your team daily to provide support, answer questions, and address blockers.
• Respond to all assigned tasks within established SLAs and address emails/requests for assistance within the same business day.
• File JIRA tickets for all team-related issues to ensure visibility and tracking.
• Co-lead weekly PM team meetings.
• Maintain transparent communication with leadership regarding attrition risks and performance concerns.
• Attend all scheduled interviews and submit a completed scorecard within one hour of the interview’s conclusion.
• Lead or participate in cross-functional initiatives designed to elevate the customer journey, reduce friction, and increase retention.

Benefits

• Being part of a mission-driven team reshaping retail.
• Working alongside talented colleagues.
• Tackling meaningful challenges.
• Contributing to building a more sustainable, accessible future for customers and partners alike.
• Bonus and equity may also be provided for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees