Team Lead - Account Management

Cyncly

5d • $75,000 - $80,000 • Remote

About The Position

At Cyncly, you’ll be joining one of the fastest-growing and most exciting
companies in the $70+ billion/year flooring industry. We’re passionate about
empowering independent flooring retailers with the technology and products they
need to compete with the big box stores.

We’re extremely proud of our fun, collaborative and rewarding culture, where
you’ll receive the rare opportunity to create a meaningful and positive impact
from the moment you join our team !

Our Account Management Team Lead will have the opportunity to step into aspects
of leadership by serving as a mentor to a team of individuals, while also
managing a book of their own customers.

You will be a leader on the Account Management team and will be responsible for
providing knowledge and resources to your team to support them with their
day-to-day questions and needs. Additionally, you will establish strong client
relationships and manage a portfolio of websites and digital advertising
clients. In this role, you will discuss the retailer's current performance,
review objectives, propose solutions, and assist in closing upsells and
cross-sells.

Requirements

• 4+ years of experience in Account Management—preferably within a SaaS environment—and a strong background in Digital Marketing, including platforms like Google Ads, Facebook Ads, and Search Engine Optimization (SEO) strategies.
• People Skills: You are a persuasive and effective communicator—both written and verbal—with a natural ability to build rapport and foster trust. You excel in collaboration, thrive in team environments, and are skilled at influencing stakeholders to align around a common goal.
• Business Acumen: You are a forward-thinking, results-driven professional who is committed to delivering exceptional customer experiences. You consistently seek opportunities to add value, improve customer satisfaction, and identify strategic growth opportunities.
• Self-Management: You perform well under pressure, embrace change with a growth mindset, and take full ownership of your outcomes. You are proactive, adaptable, and consistently hold yourself accountable for delivering results.
• Emotional Intelligence: You demonstrate self-awareness, empathy, and interpersonal sensitivity, allowing you to effectively navigate challenging conversations, manage team dynamics, and foster strong client relationships.
• Escalation Management: You approach escalations with urgency and poise—quickly assessing the situation, collaborating cross-functionally to resolve issues, and restoring confidence in the partnership.
• Customer Retention: You are deeply committed to building long-term relationships and take a strategic, consultative approach to retaining customers and reducing churn.
• Critical Thinking & Problem Solving: You are a creative and analytical thinker who evaluates problems from multiple angles, identifies root causes, and develops practical, impactful solutions.

Responsibilities

• Manage a small book of business (roughly ~60 clients) while establishing and maintaining strong relationships throughout the client’s partnership with the company.
• Serve as the first line of defense for managing escalations and high-risk accounts within your team, working proactively to resolve issues, restore client satisfaction, and support account retention.
• Serve as a mentor to your team by providing knowledge and resources to support with their day-to-day questions and needs
• Continually provide feedback that you receive from your team to department Leadership.
• Work closely with internal Support, Production, Paid Advertising and Product teams to successfully support your customers.
• Lead regular business review meetings with customers to discuss metrics and provide recommendations that results in positive client satisfaction
• Achieve individual quarterly customer retention, upsell and cross-sell quotas
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
• Facilitate running one weekly meeting with your team to provide updates on key updates, initiatives and goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed