Case Management Team Lead

The Centers•Cleveland, OH

23h•Onsite

About The Position

The Centers is seeking a dedicated and experienced Care Management Lead for Behavioral Health Case Management to join our Gordon Square Clinical Site team. Reporting to the Clinical Site Director, this leadership role is at the heart of our mission: delivering whole-person, integrated care to individuals living with mental health, substance use, and co-occurring needs. You will lead a dynamic team of case managers while maintaining your own caseload — combining clinical excellence with situational leadership to drive meaningful outcomes for our clients and community. Behavioral health care management is one of the most mission-critical and competitive roles in the Cleveland health and human services market. Cleveland, OH carries one of the lowest supply scores nationally for Mental/Behavioral Health Case Managers, meaning the right talent is highly sought after. If you are a skilled, licensed social worker with a passion for integrated care and team leadership, this is an exceptional opportunity to make a lasting impact.

Requirements

Bachelor's or Master's degree in Social Work required
Minimum of three years of related work experience in a non-profit or health-related organization
LSW licensure, or license-eligible with commitment to obtain licensure within 12 months of accepting the position
Demonstrated experience in team leadership, clinical supervision, or care coordination

Nice To Haves

Experience in behavioral health, mental health, or substance use services strongly preferred

Responsibilities

Serve as the point person for Case Management Services alongside the Clinical Site Director, managing referrals and overseeing team performance.
Provide administrative supervision including monitoring progress notes, timekeeping, productivity measures, and case assignments.
Actively support the Site Director in recruiting, coaching, mentoring, and developing team members, including onboarding new staff.
Foster a spirit of teamwork, unity, and psychological safety that embraces diversity, resolves conflict constructively, and helps every employee succeed.
Provide individualized care coordination across healthcare, behavioral healthcare, and non-healthcare services, ensuring that each client's biopsychosocial needs are met holistically.
Perform therapeutic behavioral services, collateral contacts, and services delivered in all settings that meet the client's needs.
Build and maintain relationships with community partners who may refer clients to our services.
Provide direct support to clients in navigating The Centers' systems.
Actively link clients to health promotion, wellness activities, and community resources.
Complete clinical records and track billable hours.
Ensure the team's progress notes are completed within 72 hours of service.