Case Management Team Lead

The Centers•Cleveland, OH

23h•Onsite

About The Position

The Centers is seeking a dedicated and experienced Care Management Lead for Behavioral Health Case Management to join their Gordon Square Clinical Site team. This leadership role reports to the Clinical Site Director and is central to the mission of delivering whole-person, integrated care to individuals living with mental health, substance use, and co-occurring needs. The successful candidate will lead a dynamic team of case managers while maintaining their own caseload, combining clinical excellence with situational leadership to drive meaningful outcomes for clients and the community. Behavioral health care management is a mission-critical and competitive role in the Cleveland health and human services market, with a low supply of Mental/Behavioral Health Case Managers nationally. This presents an exceptional opportunity for a skilled, licensed social worker with a passion for integrated care and team leadership to make a lasting impact.

Requirements

Developed knowledge of mental illness, substance use disorders, and various therapeutic modalities.
Strong clinical intervention skills.
Accurate documentation practices.
Consistently non-judgmental approach to client care.
Ability to enable and empower team members to develop their competency and commitment, creating an environment of trust and mutual respect.
Ability to lead by example and set the standard for leadership across the organization.
Ability to provide clear direction and guidance while encouraging team members to leverage their individual talents toward shared organizational goals.
Ability to cultivate problem-solving skills by encouraging the team to develop their own solutions and grow toward self-reliance.
Ability to communicate with clarity and adaptability, adjusting language to any audience, simplifying complex information, reducing digressions, and using vivid, concrete language.
Ability to use data to drive decision-making and translate operational goals into key performance indicators.
Ability to approach difficult problems analytically, looking beyond obvious answers and probing all relevant sources before drawing conclusions.
Bachelor's or Master's degree in Social Work required.
Minimum of three years of related work experience in a non-profit or health-related organization.
LSW licensure, or license-eligible with commitment to obtain licensure within 12 months of accepting the position.
Demonstrated experience in team leadership, clinical supervision, or care coordination.

Nice To Haves

Experience in behavioral health, mental health, or substance use services strongly preferred

Responsibilities

Serve as the point person for Case Management Services alongside the Clinical Site Director, managing referrals and overseeing team performance.
Provide administrative supervision including monitoring progress notes, timekeeping, productivity measures, and case assignments.
Actively support the Site Director in recruiting, coaching, mentoring, and developing team members, including onboarding new staff.
Foster a spirit of teamwork, unity, and psychological safety that embraces diversity, resolves conflict constructively, and helps every employee succeed.
Provide individualized care coordination across healthcare, behavioral healthcare, and non-healthcare services, ensuring each client's biopsychosocial needs are met holistically.
Deliver therapeutic behavioral services, collateral contacts, and services in all settings that meet the client's needs.
Build and maintain relationships with community partners who may refer clients to services.
Provide direct support to clients in navigating The Centers' systems.
Actively link clients to health promotion, wellness activities, and community resources.
Perform essential administrative functions including the completion of clinical records, tracking of billable hours, and ensuring the team's progress notes are completed within 72 hours of service.