Case Management Team Lead - RN - Weekdays

Carilion Clinic•Roanoke, VA

1d•Onsite

About The Position

The Case Management Lead RN serves as a team leader, clinical resource person, role model, coach and facilitator for staff and department operations. Has the responsibility and authority to lead their work group; resolve routine issues, and create a positive, productive and fiscally responsible work unit. Makes recommendations regarding complex or potentially significant issues to manager, including issues regarding training, compensation, work hours, working conditions, hiring, and corrective action. Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and objectives. In addition to the lead responsibilities, functions as a case manager for designated caseload. The Case Management Lead RN serves as a team leader, clinical resource person, role model, coach and facilitator for staff and department operations. Has the responsibility and authority to lead their work group; resolve routine issues, and create a positive, productive and fiscally responsible work unit. Makes recommendations regarding complex or potentially significant issues to manager, including issues regarding training, compensation, work hours, working conditions, hiring, and corrective action. Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and objectives. In addition to the lead responsibilities, functions as a case manager for designated caseload.

Requirements

Graduate of professional school of nursing.
3 Years of RN experience in clinical healthcare setting.
1 year in Case Management experience.
Must have demonstrated direct patient care responsibilities reflecting planning, coordination, delivery of needed services such education, discharge planning and care management.
Current Registered Nurse licensure.
AHA BLS- HCP required within 6 months of hire.
Demonstrates leadership qualities in case management practice and good interpersonal and communication skills.
Effective interpersonal, communication, and teamwork skills.
Keyboarding required for automated computer systems, including electronic medical records.
Must successfully complete orientation and competency validation for position.
Must provide own transportation.

Nice To Haves

BSN, BA, or BS preferred
Case Management Certification preferred

Responsibilities

Serves as a team leader, clinical resource person, role model, coach and facilitator for staff and department operations.
Has the responsibility and authority to lead their work group; resolve routine issues, and create a positive, productive and fiscally responsible work unit.
Makes recommendations regarding complex or potentially significant issues to manager, including issues regarding training, compensation, work hours, working conditions, hiring, and corrective action.
Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and objectives.
Functions as a case manager for designated caseload.
Performs patient needs assessments upon admission and at regular intervals; facilitating referrals and providing linkages to health, wellness, and post-acute care resources across the health care continuum.
Promotes interdisciplinary collaboration and teamwork to progress the plan of care and discharge plan.
Promotes appropriate length of stay, resource management, and care transitions to the next level of care.
Must comply with all federal and state regulations surrounding the discharge process.
Identifies barriers to throughput progression of care and collaborates with the healthcare team to resolve.
Collaborates with other disciplines and departments as directed by CM Manager, including by not limited to: Social Work, Utilization Management, Internal Physician Advisors, Risk Management, Compliance, and Patient Access.
Provides leadership patient care team to achieve positive patient outcomes.
Follows-up on matters to insure they are successfully resolved.
Attends departmental and organization-wide management meetings.
Assists manager in assuring staff competence and contributes to staff performance development.
Identifies areas of improvement and development activities.
Provides input into the manager’s developmental goals for each team member.
Works with the team members on areas of developmental goals and follows up to ensure employee progress.
Participates in employee performance evaluations by providing feedback to the manager.
Provides employee coaching and feedback on a regular basis.
Assists with and/or prepares work schedules for work group.
Ensures adequate coverage, equitable treatment of staff, and monitors work hours.
Addresses Care Management issues, contacting the manager as necessary and/or apprises them of the situation.
Make recommendations on unusual or potentially broad situations to the manager.
Collaborates with manager regarding fiscal management and appropriate resource allocation.
Maintains staffing levels in accordance with financial targets, monitors staffing levels, resource needs and expense control.
Makes recommendations and participates in the budget process as needed.
Assists with other department responsibilities such as implementing and managing activities resulting from patient satisfaction surveys, performance improvement, and other quality initiatives.
Makes recommendations for process and procedure changes.
Conducts individual and/or team meetings with their work group ensuring effective two-way communications, keeps group informed, listens to needs and issues, resolves items brought to their attention, and follows up with team members and management on issues.
Promotes positive work environment, holds employees accountable for their conduct and interpersonal skills, and encourages staff development of communications.
Identifies barriers and opportunities to improve CM processes and assists in data collection to highlight opportunities for improvement.
Leads work group in both departmental and organizational matters.
Leads and oversees delivery of CM services.
Assists management with direction, lead supervision, and delegation of CM responsibilities of staff.
Leads team in such a way as to promote sense of belonging, team effectiveness, accountability for clinical and personal conduct, low employee turnover, high morale.
Regularly recognizes staff accomplishments and encourages employee growth and development.
Communicates information to and from staff as part of the hospital’s leadership team.
Maintains a positive communication style, keeps employees informed, listens to staff, investigates, and resolves issues.
Interacts appropriately with all members of the health care team to develop, coordinate, and manage the plan of care.
Collaborates with management, physicians, payors, and co-workers to promote effective teamwork and problem-solving.
Keeps manager informed of potential issues that may require his or her attention.
Initiates communication with others to be proactive in problem resolution.
Is assertive and responsible in developing and maintaining high levels of team performance.
Travel at times required between Carilion Medical Center campuses.