Team Lead
EssilorLuxottica Group•Aurora, IL
About The Position
The Team Lead creates exceptional value for customers and patients by delivering high-quality customer service and ensuring they are delighted with their experience. The role supports store success by managing key optical and lab processes and systems to achieve exceptional results. Depending on assignment, the Team Lead works in retail and may also work in the lab.
Requirements
- High school diploma or GED.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed customer service.
- Proactively solve problems, execute accurately, and demonstrate product knowledge.
- Assist customers with selections and recommendations, and support sales associates.
- Serve as a responsible alternate store key holder.
- When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
- Help associates strengthen their knowledge, skills, and certifications in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
