Team Lead

Real Cold•Clearfield, UT

12d•Onsite

About The Position

The Team Lead leads team members within a designated, customer-specific area of RealCold’s warehouse operation. As the day-to-day subject matter expert for the assigned customer operation, the Team Lead ensures work is completed safely, accurately, efficiently, and in accordance with customer and RealCold standards. The role works closely with Operations Leadership to manage workflow, communicate priorities, resolve operational issues, and foster accountability and teamwork. The position supports daily warehouse activities and may assist with loading and unloading, forklift operation, product relocation, picking, putaway, and staging. The work takes place in a cold storage facility, with exposure to temperatures of 34 degrees and low-to-below-zero conditions, and may involve dust, noise, and moving equipment. Team Leads must be flexible to work overtime, weekends, and evenings.

Requirements

At least one year of warehouse or distribution experience.
At least six months of leadership, team lead, trainer, or informal leadership experience.
Ability to lead and coordinate a team in a fast-paced warehouse environment.
Ability to learn and become proficient in customer-specific processes and requirements.
Basic math and computer skills.
Ability to read, write, speak, and understand English.
Strong communication, organizational, leadership, and problem-solving skills.
Ability to prioritize work, manage multiple tasks, and make sound decisions in a fast-paced environment.
Reliable transportation and dependable attendance.
Ability to work independently while effectively leading and supporting a team.
Must pass a background check.
Must be flexible and able to work overtime.
Must be willing to work weekends and evenings.
Must wear comfortable, closed-toe shoes for safety.
Ability to sit, stand, and walk for extended periods; speak and hear; and continually lift 15 to 40 pounds.
Ability to maintain attention for long periods with constant interruptions and work in an environment of 34 degrees for up to 10 to 12 hours per day.
Occasional reaching and pulling.

Nice To Haves

Cold storage experience.
Experience operating forklifts, pallet jacks, and/or high-reach equipment.
Experience with Warehouse Management Systems (WMS).

Responsibilities

Lead, assign, and monitor daily team activities to meet productivity, quality, accuracy, and customer service expectations.
Take ownership of the assigned customer-specific operation, including understanding its requirements, processes, priorities, and service expectations.
Serve as the team's primary point of contact for daily assignments, priorities, processes, and operational questions.
Assist with training, coaching, and developing team members on customer-specific processes, equipment operation, safety procedures, and warehouse standards.
Monitor team performance and provide real-time coaching and feedback.
Ensure team members follow established processes and work instructions.
Coordinate with Operations Leadership to ensure staffing, equipment, and other resources support daily customer requirements.
Monitor workflow throughout the shift and adjust team assignments as priorities or business needs change.
Conduct and support inventory, quality, and process audits to ensure accuracy and compliance with customer requirements.
Identify and escalate operational issues, delays, damaged product, safety concerns, and other exceptions to Operations Leadership.
Assist with loading and unloading, forklift operation, product relocation, picking, putaway, staging, and other warehouse activities as needed.
Maintain a safe, organized, and productive work environment.
Ensure the team meets daily productivity and completion expectations while maintaining quality and accuracy.
Support communication between shifts to ensure effective handoffs and continuity of customer operations.
Assist Operations Leadership with projects, process improvements, and other operational initiatives.
Lead by example and promote RealCold's values of safety, accountability, teamwork, integrity, and continuous improvement.
Inspect assigned freezer locations and ensure cleaning objectives have been completed.