Team Lead

EssilorLuxottica Group•Austin, TX

10d

About The Position

The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service and ensuring they are delighted with their experience. The role contributes to store success by managing key optical and lab processes and systems to achieve excellent results. In the retail setting, the Team Lead supports customers with product selections and recommendations, helps sales associates, promotes accurate execution and product knowledge, and serves as a responsible alternate store key holder. In the lab, when applicable, the Team Lead custom-fits glasses, places prescriptions precisely in lenses, helps associates build their knowledge and skills in lens and lab technology, checks that finished eyewear meets optical standards and customer requirements, maintains a safe work environment, and operates, cleans, and maintains lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Optical machinery or instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Use a proactive, solution-driven approach and execute accurately while demonstrating product knowledge.
Assist customers with selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Operate, clean, and maintain lab tools and systems.