Team Lead-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

3d

About The Position

The Team Leader oversees the general operations of a property that operates less than 24 hours a day, seven days a week, and has nine or fewer GSAs. Working alongside coworkers, the Team Leader helps ensure site service standards are met or exceeded. Under the direction of the District Manager or an assigned offsite Account Manager, the role also coordinates and administers site activities, troubleshoots issues, guides the team, and may make judgment calls when prompt action is a priority.

The role combines guest and patient service with team leadership, client relations, scheduling, and operational administration. The Team Leader supports hiring, onboarding, training, coaching, and performance documentation; coordinates labor and schedules; and helps maintain accurate timekeeping, revenue, cash, ticket, and shift records. The position requires regular guest-facing work, including parking and retrieving vehicles and assisting with hotel and property services.

The position pays $23.25 per hour, with an open-availability work schedule. Travel of up to 5% may be required. Most work is outdoors for extended periods, potentially for an entire shift, in conditions that can include extreme heat and cold. The role may involve extended sitting or standing, running, walking, handling objects and controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling. Lifting demands include up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Requirements

• Bachelor’s degree from a four-year college or university.
• One to two years of related experience and/or training, or an equivalent combination of education and/or experience.
• Knowledge of GSA procedures.
• Valid driver’s license and clean driving record.
• Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Must be able to drive a manual-transmission vehicle.
• Ability to plan effectively, set priorities, manage several projects simultaneously, and work under pressure to meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to remain stable, dependable, and professional in changing and difficult situations.
• Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
• Written and verbal communication skills to address all levels within the organization.
• Ability to represent the company effectively in varied settings and demonstrate understanding and appreciation of diverse cultures.
• Ability to speak, read, and write Standard English.
• Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.

Responsibilities

• Ensure the guest or patient service experience is delivered consistently across shifts; perform service duties, allocate labor, and adjust staffing when business conditions require.
• Understand client service standards and integrate Towne Park standards; handle complaints and difficult situations with accuracy and composure, and maintain knowledge of the facility, amenities, local attractions, and parking information.
• Participate in “The Show” and deliver “Aggressive Hospitality,” including appropriate greetings and opening vehicle and hotel doors for guests or patients.
• Check in arriving guests or patients, explain parking and vehicle retrieval procedures, park and retrieve vehicles safely, use proper phone etiquette, and remain in appropriate areas when not assisting or completing other tasks.
• Provide bell services, including room presentations and delivery or pickup of items; assist with directions, taxis, reservations, and other inquiries; assign routine and non-routine roles to coworkers as needed.
• Participate in hiring, help retain talented associates, share feedback with the District Manager or assigned Account Manager, and ensure new associates receive orientation and on-the-job training.
• Recognize strong performance, identify development needs, train and coach team members, conduct shift huddles, apply positive discipline, document performance accurately and promptly, and promote teamwork through effective communication and example.
• Build working relationships with client staff, maintain regular meetings and communication, follow through on commitments, remain visible at the site, align the team with client objectives, and build client loyalty and business opportunities.
• Maintain controls for scheduling, overtime, tip reporting, and timekeeping; use standardized business systems and follow policies and procedures.
• Prepare work schedules and notify associates about schedule changes or openings; ensure the District Manager or assigned Account Manager reviews and approves time before payroll closes.
• Identify and collect vehicle revenue; complete cash drop records, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.
• Report opportunities to improve operating procedures and efficiency, and communicate relevant information to the work group.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager