Team Lead

Martin Family Wineries & Distilleries•Town of Lodi, NY

2d•Onsite

About The Position

We are seeking a friendly, reliable, and customer-focused Team Lead to join our team. This role is responsible for delivering exceptional guest experiences through wine tastings, sales, and general tasting room operations. We are looking for candidates with flexible scheduling, including weekends and holidays. The Team Lead has overall responsibility during the absence of the Tasting Room Manager. They assist the Tasting Room Manager in directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Requirements

Dedication to providing exceptional customer service
Good communication skills and strong interpersonal and conflict resolution skills
Exceptional team-building capability
Strong business math and accounting skills
Strong analytical/decision-making skills
Computer literacy, including experience with POS system
General knowledge of Microsoft Office and Google Suite
Must have some retail experience

Nice To Haves

Wine knowledge is helpful but not required

Responsibilities

Manages all customer service aspects relating to tasting room operations
Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
General upkeep of the tasting room
Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
Monitors info@ and responds to email inquiries promptly
Coordinates the winery reservation details with guests
Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.
Perform all duties with the highest standard of quality and cleanliness
Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs