Team Lead

Planet Fitness - Baseline Fitness•Parker, CO

1d•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves assisting in training and developing staff, overseeing member service to ensure great customer experience, and handling front desk tasks such as answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating account information. The Team Lead will also greet potential members, provide gym tours, facilitate member service issues, and provide backup support to the Club Manager. Additionally, the position ensures adherence to company policies, helps maintain a positive club image, assists with gym cleanliness, manages marketing efforts by training team members on promotions, and helps with ordering supplies, inventory, and tracking reports.

Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency

Responsibilities

Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Great/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts.
Making sure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.