Team Lead

EDSI (Educational Data Systems, Inc.)•Macomb Township, MI

14h•$56,000 - $56,000

About The Position

The Team Lead will oversee the data entry and documentation of Case Manager caseloads, attend triage and hearing appointments with Department of Health and Human Services partners, and assist with day-to-day questions and guidance related to policy and procedures. EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company founded in 1979 and headquartered in Dearborn, Michigan. The company employs over 800 people and has been recognized as a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has partnered with workforce development agencies, regional partners, and employers to assess needs and deliver solutions, operating more than 120 contracts for business services and jobseeker placement and retention. EDSI also provides world-class training and consulting to various corporations, public entities, and governmental agencies, attributing its success to a commitment to high-level service through a diverse and talented team.

Requirements

Experience working with FIP recipients/PATH participants and/or other workforce programs
Excellent leadership and communication skills, both written and verbal
Ability to maintain flexibility as needs of contract require
Proficient in Microsoft Office applications

Nice To Haves

Customer service experience preferred
Bachelor’s degree in business, education, human services, or related area is preferred

Responsibilities

Help to ensure that positive outcomes and program goals are met as required by contract
Supervise activities and conduct performance evaluations for case management staff
Model appropriate coaching and case management strategies
Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements
Review and approve participant requests for supportive services
Assist with participant case management tasks as needed
Document all participant contacts in case notes
Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
Maintain a thorough knowledge of PATH policies and procedures
Coordinate participant transfers and other case changes with DHHS and other partners
Other opportunities as available