Team Lead

Trinity Health • Ann Arbor, MI

19h

About The Position

The Team Lead assists the Service Delivery Leader (SDL) with coordination and leads the daily work assignments of department employees. This role actively participates in identifying department opportunities for improvement, creative thought for problem solving, and communicating potential improvement ideas with the SDL. The Team Lead acts as a resource person and role model for employees regarding techniques, policies/procedures, rules/regulations, and customer service standards. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation, with 121,000 colleagues and nearly 36,500 physicians and clinicians across 27 states. The system includes 101 hospitals, 126 continuing care locations, the second largest PACE program, 136 urgent care locations, and other health and well-being services. Based in Livonia, Michigan, Trinity Health invested $1.5 billion in communities through charity care and other benefit programs in fiscal year 2023.

Requirements

• High school diploma or GED equivalent.
• One to two year(s) related experience.
• Three to six months’ previous experience with computers.
• Demonstrates good verbal and written communication skills.
• Effective conflict management skills.
• Ability to provide employees instruction in and interpretation of departmental processes, protocol or procedure.
• Self-starter, ability to assume responsibility.
• Analytical skills necessary to make decisions, particularly in a leadership role to employees.
• Ability to work independently.
• Ability to stay calm, act quickly, and follow policy and procedures in stressful situations.

Responsibilities

• Performs all duties and functions of the department as needed (e.g. coverage for breaks, meals, absences, or high volumes).
• Demonstrates hands-on knowledge of procedures and processes unique to the department; demonstrates ability to readily acquire new knowledge.
• Performs as a liaison with other departments related to work processes.
• Evaluates work processes; identifies and makes recommendations for improvements; measures changes and assesses impact to the workflow.
• Responsible for staff schedules, completing Kronos in the absence of the SDL, plans work priorities and coordinates daily work activities of the department.
• Provides ongoing review of policies and procedures and ensures compliance with all departmental, system and/or regulatory agency requirements.
• Knowledgeable in the content of SJMHS safety/emergency procedures and monitors staff compliance with same.
• Provides accurate and timely performance feedback to team members.
• Assists the SDL in identifying training and educational needs of the team; develops educational plans and assists in training.
• Maintains personal competency by attending and participating in seminars and training sessions.
• Encourages and fosters team empowerment in work activities; solicits input and feedback from team members.
• Coordinates and assigns work according to the levels of talents and skills required.
• Serves as problem-solver and resource for the work team, keeping the SDL apprised of issues.
• Assures continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors.
• Provides input to SDL for staff evaluations or performance issues.
• Provides an ongoing review of departmental policies and procedures, reporting needed revision to the SDL.
• Gathers data to measure team effectiveness and productivity; prepares necessary reports or summaries of team activities.
• Provides a variety of statistical reports as requested.
• Demonstrates knowledge and skills to effectively interact with systems utilized by the department (e.g. Workforce Central, Healthstream, Excel).
• Responsible for effectively communicating with team members.
• Promotes tidiness and organization of team’s work area(s); coordinates acquisition and maintenance of necessary supplies and equipment operation.
• Promotes excellent customer services skills at all times.

Benefits

• Competitive compensation
• DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED