Team Lead - Global Agility Solutions

Global Agility Solutions, LLC • Eagle Pass, TX

4d • $14 - $15

About The Position

Global Agility Solutions is hiring a Team Lead to oversee assigned customer service teams and support customer satisfaction and a positive service experience. The Team Lead supervises, manages, and motivates team members, serves as their point of contact, and promotes effective communication, collaboration, and smooth team operations. The role leads by example and engages the team in achieving its goals.

The Team Lead provides coaching and guidance, handles escalated calls and customer assistance as needed, coordinates team logistics, tracks quality assurance, and communicates team status and direction to staff and management. The role also supports brand development, maintains professional and secure team records, and contributes operational input to organizational planning.

The position requires sitting for extended periods, repeated movements, and using hands to handle or operate objects, tools, or controls. Clear speech and the ability to understand others are required, as are close vision and the ability to adjust focus. The work environment is usually minimally noisy. Reasonable accommodation may be available for individuals with disabilities. Employment is contingent on a successful background check, U.S. employment eligibility verification through E-Verify, and a drug screen. The position is at-will; this description does not constitute an employment contract.

Requirements

• Strong communication skills.
• Ability to remember and deliver information professionally.
• Computer literacy.
• Ability to follow policies, procedures, and regulations.
• Ability to meet or exceed business goals and objectives while fostering a team atmosphere.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively in a structured but flexible, adaptable, and changing environment.
• Ability to perform in a fast-paced, high-demand environment while balancing multiple priorities.
• Strong analytical skills and high attention to detail and accuracy.
• High school diploma or GED.
• Ability to sit for long periods and repeat the same movements.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to speak clearly and understand the speech of another person.
• Close vision and ability to adjust focus.

Nice To Haves

• Bilingual speaking proficiency in Spanish and English.

Responsibilities

• Provide team leadership and coaching.
• Answer agent questions and provide guidance and feedback.
• Take escalated calls and assist customers as needed.
• Keep the team focused on tasks related to internal and external customer requirements.
• Coordinate team logistics.
• Communicate team status, task accomplishment, and direction to staff and management.
• Maintain the appearance of the production floor environment.
• Provide timely information to staff and clients.
• Operate account databases competently.
• Be responsible for team quality assurance.
• Assist with brand development and management.
• Provide operational input to organizational strategic planning.
• Attend relevant meetings as necessary.
• Maintain team records securely and professionally.
• File and distribute appropriate records to relevant people.
• Follow other job-related instructions and perform other assigned job-related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED