Team Lead - Agawam

Rocky's Ace Hardware•Agawam, MA

1d•$17 - $19

About The Position

The Team Lead is instrumental in store operations and plays a key role when the Store Manager and Assistant Manager are absent. Team Leads uphold high standards of helpful customer service and direct projects and responsibilities delegated by the Store Manager.

Responsibilities

Open and close the store in the absence of the Store Manager and Assistant Manager.
Handle assigned safety and security responsibilities.
Oversee tasks assigned to the store team.
Assist in training the store team to support effective performance and customer service.
Oversee the store team in the Store Manager's absence to support effective performance and customer service.
Assist with inventory maintenance and general housekeeping.
Oversee merchandise receiving, shipment processing, store stocking, and management of cash and receivables in accordance with company procedures, as assigned or in management's absence.
Work with the management team to achieve established sales and productivity goals.
Assist in maintaining store equipment and fixtures in good working condition.
Work with management to develop and execute ideas and activities to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Set an example by consistently providing excellent customer service to Rocky's customers.
Resolve customer complaints in a timely, courteous, and discreet manner.
Authorize acceptance of checks and similar transactions in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.