Team Lead - Used Firearms

Bass Pro Shops•Post Falls, ID

11d

About The Position

The Team Lead operates the used firearms business within the store, overseeing daily buying, selling, and customer service. The role focuses on creating a fair-trade, customer-satisfaction-oriented selling culture while meeting monthly sales goals and maximizing profit through the purchase, sale, and trade of pre-owned firearms. The Team Lead evaluates and appraises firearms, manages inventory and acquisition, ensures compliance with applicable firearms regulations and documentation, and supports merchandising and online sales. The role also trains Outfitters on used firearms business practices and provides customer service on the sales floor and by phone. This position works under general supervision using established procedures, with occasional independent judgment to complete assignments and resolve problems. The Team Lead may recommend changes to work procedures, policies, and practices. Local travel may be required to purchase used firearms outside the store.

Requirements

High school diploma or equivalent experience.
2–4 years of experience.
Must be at least 21 years of age.
Ability to safely handle firearms.
Knowledge of purchasing firearms through work in the firearms industry or personal firearms collecting.
Good understanding of retail and knowledge of computers.
Knowledge of current firearm models.
Ability to appraise used firearms and determine their marketable value.
Strong work ethic and ability to multitask.
Ability to stand and/or walk throughout the shift; communicate with others; perform repetitive wrist, hand, and finger motions; and assess work accuracy, neatness, and thoroughness.
Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.
Ability to occasionally use ladders, stairs, or step stools; operate machinery and/or power tools; and work in noisy environments.

Responsibilities

Evaluate and appraise used firearms using knowledge of fair market values, research, negotiation skills, and firearms identification.
Manage used firearm inventory and negotiate acquisitions to achieve the highest possible margin.
Initiate customer ATF Form 4473 paperwork and conduct final checks of applicable company, state, and federal forms before transferring firearms to customers.
Maintain inventory by purchasing firearms, cultivating leads for collections outside the store, and monitoring local auctions, estate sales, and other supply sources.
Comply with local, state, and federal firearms regulations as an employee of an ATF FFL-licensed dealer.
Conduct monthly ATF compliance audits and company-required audits.
Merchandise used firearms and proactively arrange merchandise.
Partner with the Internet Specialist to recommend firearms for online posting based on potential margin and sales prospects.
Communicate with Regional Gun Library Managers and the corporate used firearm merchandising team.
Train and educate Outfitters on acquiring and disposing of used firearms, sales trends, policy and procedure changes, negotiation, firearm valuation resources, and other aspects of the used firearm business.
Participate in ongoing training related to firearms and shooting products, shooting disciplines, systems, compliance, and selling skills.
Provide customer service on the sales floor and by phone, including answering questions, quoting firearm prices, building customer relationships, and resolving customer issues using sound judgment.
Perform other duties as assigned.
Travel locally to purchase used firearms outside the store.