Team Lead Supervisor, Fulfillment

Pandora•Glen Burnie, MD

55d•$60,000 - $75,000•Onsite

About The Position

The Warehouse Team Lead Supervisor plays a critical role in ensuring the safe, efficient, and effective operation of our distribution center. This position provides frontline leadership across warehouse functions, including receiving, inventory management, replenishment, fulfillment, packing, shipping, and value-added services. As part of the Distribution Center Leadership Team, you will help drive performance, develop talent, and foster a culture of safety, accountability, and continuous improvement while delivering an exceptional experience for both internal and external customers. As a Warehouse Team Lead Supervisor, you will lead and develop a team while ensuring operational excellence across assigned areas of the distribution center. You will leverage data, processes, and people leadership to drive productivity, quality, and service results while maintaining a safe and engaging work environment. This role requires a hands-on leader who thrives in a fast-paced, high-volume operation and is passionate about developing people and improving processes.

Requirements

3-5 years of leadership experience in a warehouse, distribution center, fulfillment center, manufacturing, logistics, or similar operational environment.
Proven experience leading and developing hourly and temporary workforces in a fast-paced environment.
Strong understanding of warehouse operations, inventory control, labor management, and process improvement principles.
Experience working with Warehouse Management Systems (WMS), RF technology, and Microsoft Office applications.
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Excellent communication, coaching, and interpersonal skills with the demonstrated ability to influence and build relationships across all levels of the organization.
Ability to balance multiple priorities and adapt quickly in a dynamic operational environment.
Demonstrated commitment to safety, quality, employee development, and continuous improvement.

Nice To Haves

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, Leadership, or a related field preferred.
Lean Six Sigma, OSHA, APICS/ASCM, or other operational certifications are a plus.

Responsibilities

Lead daily warehouse operations across assigned functional areas to ensure safety, quality, productivity, and service goals are achieved.
Supervise, coach, develop, and engage a team of full-time and temporary associates to build a high-performing and inclusive workforce.
Monitor key operational metrics and take proactive action to address performance gaps and improve results.
Allocate labor and resources effectively to meet changing business demands and operational priorities.
Foster a culture of safety by ensuring compliance with all company policies, procedures, and regulatory requirements.
Conduct performance coaching, development discussions, recognition, and corrective action conversations as needed.
Drive continuous improvement initiatives through root cause analysis, process optimization, and operational problem-solving.
Partner with cross-functional teams, staffing agencies, and operational leaders to support workforce planning and business objectives.
Support hiring, onboarding, training, and cross-training efforts to ensure operational readiness and career development opportunities.
Ensure adherence to standard operating procedures while identifying opportunities to improve efficiency, quality, and customer experience.
Maintain accurate operational records, reporting, and performance documentation.
Serve as a role model for company values, leadership expectations, and operational excellence.