North Canton - Team Lead/Shift Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio•North Canton, OH

9d•Onsite

About The Position

The Team Lead/Shift Manager supports the store manager and assistant manager with day-to-day operations at Goodwill Industries of Greater Cleveland & East Central Ohio’s North Canton store. The role oversees the collection, processing, and pricing of donated goods and runs store operations during scheduled shifts when the managers are absent. The position also supports Goodwill’s mission by stewarding donations and the environment, delivering high-quality goods, fostering a supportive workplace, and maintaining an inclusive and equitable environment.

Requirements

First aid and CPR certification required; certification may be obtained after hire.
Strong judgment, problem-solving, and communication skills.
Strong organization and time management skills.
Background check required.
Valid driver's license and auto insurance.

Nice To Haves

Six or more months of retail sales experience, or demonstrated potential for management.
Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
Computer experience.
High school diploma or GED.

Responsibilities

Oversee daily store operations, including donation processing and pricing, and maintain an attractive sales floor through merchandising.
Run all store operations during scheduled shifts when the store manager or assistant manager is absent.
Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and handle customer disputes and exchanges.
Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
Coach and train team members, address day-to-day employee relations, and partner with HR when needed.
Lead the team in meeting hourly and daily production goals.
Model and enforce safe working conditions and keep the building and property clean and organized.
Support the “You Changed a Life” campaign.
Plan the day, complete end-of-day tasks, and keep the facility secure.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
For full-time employees: medical, dental, and vision benefits at a fraction of the premium cost
For full-time employees: short-term and long-term disability insurance at no cost
For full-time employees: life insurance at no cost
For full-time employees: paid holidays