North Canton - Team Lead/Shift Manager
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Team Lead/Shift Manager in North Canton, Ohio. The role supports the store manager and assistant manager in daily store operations and oversees the collection, processing, and pricing of donated goods. The Team Lead/Shift Manager runs the store during scheduled shifts when the managers are absent, helps maintain an attractive sales floor, and leads team members toward production goals. Goodwill describes its mission as serving the community through high-quality goods, a supportive environment, an inclusive and equitable workplace, responsible stewardship of donations and the environment, and a commitment to celebrating success and adapting to change. Pay is $16.30 per hour. A background check is required.
Requirements
- Strong judgment, problem-solving, and communication skills.
- Strong organization and time-management skills.
- Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
- First aid and CPR certification required; certification can be obtained after hire.
- Valid driver's license and auto insurance.
- Background check required.
Nice To Haves
- Six or more months of retail sales experience, or demonstrated potential for management.
- Computer experience.
- High school diploma or GED.
Responsibilities
- Oversee daily store operations, including donation processing and pricing, and maintain an attractive sales floor through merchandising.
- Run store operations during scheduled shifts when the store manager or assistant manager is absent.
- Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and handle customer disputes and exchanges.
- Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
- Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
- Lead the team in meeting hourly and daily production goals.
- Model and enforce safe working conditions and keep the building and property clean and organized.
- Support the “You Changed a Life” campaign.
- Plan the day, complete end-of-day tasks, and keep the facility secure.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
- Short-term and long-term disability insurance at no cost for full-time employees
- Life insurance at no cost for full-time employees
- Paid holidays for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
