Mentor - Team Lead/Shift Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio•Mentor, OH

2d•Onsite

About The Position

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a Team Lead/Shift Manager in Mentor, Ohio. The role supports the store manager and assistant manager in daily store operations and oversees donation collection, processing, and pricing. The Team Lead/Shift Manager runs store operations during scheduled shifts when those managers are absent, while helping maintain an attractive sales floor and a safe, organized facility. The position includes handling transactions and cash operations, supporting the backroom warehouse, coaching and training team members, and leading the team toward production goals. The role also involves customer service, employee relations, campaign support, daily planning, end-of-day procedures, and facility security. Pay is $16.30 per hour. A background check is required.

Requirements

Strong judgment, problem-solving, and communication skills.
Strong organization and time-management skills.
First aid and CPR certification required; certification may be obtained after hire.
Valid driver's license and auto insurance.
Background check required.

Nice To Haves

Six or more months of retail sales experience, or demonstrated potential for management.
Knowledge of merchandise such as name-brand goods, antiques, vintage items, and collectibles.
Computer experience.
High school diploma or GED.

Responsibilities

Oversee daily store operations, including donation processing and pricing, and maintain an attractive sales floor through effective merchandising.
Run store operations during scheduled shifts when the store manager or assistant manager is absent.
Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and handle customer disputes and exchanges.
Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
Coach and train team members, address day-to-day employee relations, and partner with HR when needed.
Lead the team in meeting hourly and daily production goals.
Model and enforce safe working conditions and keep the building and property clean and organized.
Support the “You Changed a Life” campaign.
Plan the day, complete end-of-day tasks, and keep the facility secure.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
Short-term and long-term disability insurance at no cost for full-time employees
Life insurance at no cost for full-time employees
Paid holidays for full-time employees