Lead Youth Crisis Mentor

Crisis Connections•Seattle, WA

About The Position

Crisis Connections provides free, accessible telephone-based support services to people experiencing crisis in King County and Washington State. The Lead Youth Crisis Mentor supports and develops Teen Link Volunteers who provide youth-focused support through text, chat, and phone contacts. The role assists with volunteer training and orientation, supports volunteers during contacts, debriefs conversations as needed, and helps ensure adherence to contact protocols and documentation guidelines. It also contributes to youth volunteers’ growth and leadership development. This is a part-time position scheduled Wednesday through Saturday, 5:00 p.m. to 10:00 p.m., with a mandatory Wednesday staff meeting from 3:00 p.m. to 5:00 p.m. The position involves exposure to conversations about suicide and mental health issues and to staff responding to crisis situations. Employees may work amid moderate noise and distractions while managing several IT and software platforms. A smartphone capable of running a multi-factor authentication application is required. Offers are contingent on a background check, including a criminal history report and reference check.

Requirements

High school diploma or GED.
Essential experience, familiarity, knowledge, and understanding of working with youth.
Excellent written and oral communication skills.
Attention to detail in documentation.
Strong leadership skills.
Demonstrated commitment to working with and empowering youth.
Demonstrated reliability and dependability, including arriving on time for work and off-site events.
Daily access to reliable transportation.
Ability to work evenings and weekends.
Basic computer literacy and skills, assessed through an approximately 15-minute timed computer skills assessment.
Smartphone with the ability to download and use a multi-factor authentication (MFA) application.
Ability to sit or stand for lengthy periods.
Ability to wear a headset or earphones while taking calls and attending meetings.
Ability to manage several IT/software platforms at once and function in an environment with moderate noise and distraction.

Nice To Haves

Associate degree in Social Sciences, Psychology, or Counseling preferred; candidates nearing completion of an educational track toward an associate degree in one of these areas will also be considered.

Responsibilities

Provide support, guidance, and development to Teen Link Volunteers on the service line.
Assist with training and orientation of Teen Link Volunteers.
Support volunteers during text, chat, and phone contacts.
Debrief conversations as needed.
Ensure adherence to contact protocols and documentation guidelines.
Contribute to youth volunteers’ growth and leadership skill development.