Lead Youth Crisis Mentor

Crisis Connections•Seattle, WA

About The Position

Crisis Connections provides free, accessible telephone-based support to people in crisis in King County and Washington State. The Lead Youth Crisis Mentor supports and develops Teen Link Volunteers who provide service-line support to youth. The role assists with volunteer training and orientation, provides support during texts, chats, and phone calls, and debriefs conversations as needed. It also helps ensure volunteers follow contact protocols and documentation guidelines, while contributing to their growth and leadership development. This is a part-time position scheduled Wednesday through Saturday from 5 p.m. to 10 p.m., with a mandatory staff meeting on Wednesdays from 3 p.m. to 5 p.m. The role involves conversations about suicide and mental health issues and staff responses to crisis situations.

Requirements

High school diploma or GED.
Experience, familiarity, knowledge, and understanding of working with youth.
Excellent written and oral communication skills.
Attention to detail in documentation.
Strong leadership skills.
Demonstrated commitment to working with and empowering youth.
Demonstrated reliability and dependability, including arriving on time for work and off-site events.
Daily access to reliable transportation.
Ability to work evenings and weekends.
Complete a timed computer skills assessment, approximately 15 minutes long, using a personal computer unless an office location is requested as an accommodation.
Smartphone capable of downloading and using a multi-factor authentication application.
Ability to sit or stand for lengthy periods.
Ability to wear a headset or earphones while taking calls and attending meetings.
Ability to manage several IT/software platforms at once and function in an environment with moderate noise and distraction.

Nice To Haves

Associate degree in Social Sciences, Psychology, or Counseling preferred; candidates nearing completion of an educational track to obtain an associate degree in one of these areas will also be considered.

Responsibilities

Provide support, guidance, and development to Teen Link Volunteers on the service line.
Assist with training and orientation of Teen Link Volunteers.
Support volunteers during text, chat, and phone contacts and debrief conversations as needed.
Ensure adherence to contact protocols and documentation guidelines.
Contribute to youth volunteers’ growth and leadership skill development.