Team Lead, Respiratory Key Account Liaisons

Sanofi • Cambridge, MA

8h • $178,500 - $257,833 • Hybrid

About The Position

The Sanofi Respiratory Key Account Liaison Team Lead leads, coaches, and develops a field-based, non-sales team of Key Account Liaisons serving complex health system accounts in the respiratory therapeutic area. The role drives long-term engagement, operational excellence, and improved outcomes for patients with respiratory diseases by helping health systems identify population health priorities and activate care pathways that close gaps in care. It connects the liaison team with internal cross-functional teams and senior health system stakeholders to support execution across the customer lifecycle. The position reports to the Head of Strategic Solutions Marketing.

The Team Lead hires, onboards, coaches, and develops the team; sets account engagement strategy and priorities; guides respiratory population health and care pathway work; aligns internal teams; and engages senior stakeholders at priority accounts. The role also oversees Quarterly Business Reviews, team KPIs, CRM and data quality, compliance, and team resources. The position requires a bachelor's degree, at least seven years of relevant pharmaceutical or biotech experience, three years of people management or team leadership experience, and three years managing complex C-suite health system relationships. Respiratory or biologic marketplace experience is preferred. The position requires a valid driver's license and 40–50% travel, as well as travel to meetings, trainings, and programs as necessary.

Requirements

• Bachelor's degree.
• At least 7 years of work experience in field sales, product marketing, and/or key account management in the pharmaceutical or biotechnology industry.
• At least 3 years of people management or team leadership experience, direct or matrixed.
• At least 3 years of experience managing complex relationships with health systems at the C-suite level.
• Valid driver's license.
• Ability to travel 40–50% and travel to meetings, trainings, and programs as necessary.
• Must work within label, regulatory, and legal compliance guidelines.
• People leadership and coaching skills, including the ability to hire, develop, inspire, and provide actionable feedback to field-based teams.
• Understanding of respiratory disease burden, treatment landscape, and patient journeys, including asthma and COPD, and factors that drive outcomes.
• Knowledge of population health management, value-based care, quality measurement, and respiratory care pathway development, implementation, and evaluation.
• Strategic planning skills, including setting team direction and account priorities aligned with business objectives.
• Executive presence and credibility engaging C-suite stakeholders.
• Ability to navigate health system contacts and connect internal and external experts to execute collaborative projects.
• Cross-functional collaboration and influence skills.
• Ability to guide stakeholder mapping and engagement across clinical, operational, quality, population health, and executive levels.
• Ability to synthesize population-level, utilization, and pathway performance data into actionable insights.
• Account strategy and QBR oversight skills.
• Understanding of healthcare systems, including shifting priorities, regulations, payer dynamics, and customer expectations.
• Change management, problem-solving, and customer-centric partnership skills.
• Strong organizational, project management, portfolio management, analytical, and planning skills; ability to manage multiple priorities and execute strategic and tactical plans under tight timelines.
• Ability to present ideas effectively to individuals and groups, including senior executives, tailoring presentations to the audience.
• Ideal candidate must live within commuting distance of a major U.S. airport.

Nice To Haves

• Respiratory or biologic marketplace experience.
• Master's degree, such as an MBA, MPH, MHA, or related field.
• Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives.
• Familiarity with value-based care models, quality metrics, and health system data and analytics.
• Experience leading field-based, remote, or matrixed teams.
• Launch experience.
• Marketing experience.
• Demonstrated ability to coach and develop talent.
• Ability to assemble and lead cross-functional teams toward a shared vision of success.

Responsibilities

• Hire, onboard, coach, and develop Key Account Liaisons; set performance expectations; conduct one-on-ones, field ride-alongs, performance reviews, and career planning; build an inclusive team culture; identify skill gaps; recognize performance; and manage team capacity and workload.
• Assign and prioritize key health system accounts across the team, set account engagement strategies and goals, ensure consistent account profiling, maintain account coverage and continuity, and guide complex or escalated customer situations.
• Set the team's approach to respiratory population health and care pathway work; coach liaisons on assessing patient populations, identifying care gaps, and developing, refining, and implementing pathways; share best practices; and connect health system teams with appropriate internal experts within compliance guidelines.
• Partner with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams to align execution; serve as the liaison team's escalation point and advocate; engage senior health system leaders as appropriate; remove collaboration barriers; and represent the team in leadership forums.
• Oversee the quality, cadence, and consistency of account Quarterly Business Reviews; define and track team KPIs and account health metrics; synthesize cross-account trends, customer insights, and pathway data into strategic recommendations; and track follow-ups and continuous improvement.
• Ensure the team operates within label, regulatory, and legal compliance guidelines; promote compliant engagement and training; manage team budgets, resources, and tools; and drive CRM discipline and data quality.

Benefits

• Health and wellbeing benefits, including high-quality healthcare and prevention and wellness programs.
• Company employee benefit programs may be available to eligible employees.
• Rewards package recognizing employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager