Team Lead, Resident Advocates, On-Call
About The Position
Avivo Village provides a safe, stable alternative to unsheltered homelessness. The On-Call Team Lead provides shift leadership when coverage is needed, supporting continuity of care, safety, and strong leadership for staff and residents in a dynamic, 24/7 environment. The role guides front-line team members, responds to complex situations, and helps keep operations running smoothly across different teams and shifts. This is an on-call position with coverage needs across various shifts, including 6:00 AM–2:30 PM, 2:00 PM–10:30 PM, and 10:00 PM–6:30 AM. The position is based at Avivo Village Central, 3100 1st St S, St Cloud, MN.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience providing direct services in behavioral health, housing, or a related field.
- At least 1 year of experience providing work direction, leadership, or supervision, formal or informal.
- Strong ability to lead in fast-paced, unpredictable environments.
- Experience supporting individuals experiencing homelessness, mental health challenges, or substance use.
- Knowledge of trauma-informed care, harm reduction, and de-escalation practices.
- Strong communication, problem-solving, and decision-making skills.
- Ability to step into different teams and shifts with flexibility and professionalism.
- Comfort working a variety of shifts, including days, evenings, overnights, weekends, and holidays.
- Commitment to culturally responsive, person-centered work.
Responsibilities
- Provide shift leadership and work direction to Resident Advocates during assigned coverage.
- Ensure a safe, secure, and respectful environment for residents and staff.
- Respond to urgent or complex participant situations using trauma-informed and de-escalation approaches.
- Support daily operations and maintain continuity of services during staff absences.
- Reinforce program expectations, policies, and best practices in real time.
- Collaborate with leadership to communicate shift updates, concerns, and operational needs.
- Support staff in delivering person-centered, harm reduction, and recovery-oriented services.
- Maintain accurate documentation and reporting as needed during shifts.
- Foster a culture of teamwork, accountability, and respect.
Benefits
- Flexible, on-call scheduling based on program needs.
- Opportunity to gain leadership experience across multiple shifts and teams.
- Meaningful, mission-driven work supporting individuals experiencing homelessness.
- Access to training and development aligned with Avivo’s service models.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
