Resident Advocate (On Call)

Insight Housing•Berkeley, CA

About The Position

The Resident Advocate provides direct supportive services and supervision to clients at Russell Street Residence (RSR), a Community Care Licensed Adult Residential Facility and a four-bedroom independent permanent supportive housing program for formerly homeless adults diagnosed with serious and persistent mental illness. Clients are primarily ages 19–59. The position works under the supervision of the Program Manager and includes client support, medication administration, crisis response, household and facility duties, documentation, and collaboration with service providers and staff.

Requirements

High school diploma or GED.
Maintain a flexible schedule and be available to work shifts on short notice and overtime when required.
Proficiency with PC computer systems and Microsoft Office, including Word and Excel.
Ability to interact supportively and professionally with staff and clients from diverse cultural and economic backgrounds.
Good written and oral communication skills.
Good conflict-resolution skills.
Ability to meet deadlines and complete multiple tasks in a timely manner.
Ability to work independently and as part of a team.
Ability to maintain professional conduct, attitude, and appearance.
Must be able to obtain DOJ clearance.
Must obtain and maintain First Aid and CPR certification.
Regularly use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
Frequently stand, walk, sit, climb stairs, talk, hear, and see clearly; may occasionally stoop, kneel, or crouch.
Must be able to lift or move up to 50 pounds.

Nice To Haves

Commitment to serving homeless individuals.
At least one year of experience working with homeless individuals and/or individuals with mental illness is strongly preferred.

Responsibilities

Provide care and supervision to clients, communicate with them effectively, listen empathetically, and ensure their needs are met.
Provide emotional support and counseling, and share information about and referrals to resources.
Provide crisis intervention, advocate for clients, and contact emergency responders when required.
Administer medications in compliance with CCL Title 22 regulations.
Facilitate at least one client group or outing per week.
Explain program and facility rules and procedures to clients and consistently support compliance with them.
Assist clients with activities of daily living, including bathing, hygiene, room cleanliness, and chores.
Perform household tasks, including cooking, cleaning, washing dishes, sweeping, and mopping.
Keep the kitchen and pantry clean, organized, and sanitary, including regular deep cleaning.
Ensure compliance with CCL regulations and complete daily and weekly pest-management and facility-sanitation tasks.
Work with Berkeley Mental Health and other service providers as needed.
Promote a safe, healthy, and clean work environment in accordance with agency health and safety practices.
Follow RSR rules and procedures and shift guidelines in Task Breakdown.
Complete and file paperwork accurately and on time.
Review and update staff and client communication logs each shift according to established procedures.
Provide accurate, timely, and complete transfer of program and client information to incoming staff.
Participate in program planning and policy development for clients.
Attend and participate in assigned program and external meetings.
Complete Privacy and Security training and other assigned staff trainings.
Maintain confidentiality regarding clients, personnel, and internal agency affairs.
Work within Insight Housing's Code of Conduct and Team Handbook, exercise sound judgment, and act in the best interests of the organization and community.
Treat community members with respect and dignity and be accountable for actions and decisions not to act.
Perform other tasks as assigned by the supervisor.