Shelter Advocate (On Call)

The Salvation Army Central Territory•Sheboygan, WI

About The Position

The Shelter Advocate provides direct care and supervision of residents and property at the Emergency Lodge to help ensure a safe environment. This is an on-call position averaging 4 hours per week, with additional hours potentially available when coverage is needed. Shifts are primarily second and third shifts, with occasional first shifts as assigned. The role includes monitoring residents and the facility, supporting shelter operations, providing basic needs, maintaining records, enforcing shelter rules, and assisting with emergency procedures. The Shelter Advocate also supports case management, program, and maintenance staff as requested, and actively supports The Salvation Army’s mission. Compensation is $13.35–$16.69 per hour, based on experience.

Requirements

High school diploma or equivalent.
Valid driver’s license and clearance to drive from The Salvation Army’s insurance carrier.
Complete The Salvation Army’s Safe from Harm and CPI: Non-Violent Crisis Intervention training within 90 days of hire.
Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Nice To Haves

One year of college.
One year of experience working with people who are homeless or low-income, or who have issues with chemical dependency, mental health, domestic violence, or sexual assault.
Equivalent combinations of training and experience that provide the required knowledge, skills, and abilities may be considered.

Responsibilities

Monitor the facility and residents’ activities to ensure residents’ safety and whereabouts.
Maintain the safety and security of residents and the facility by monitoring internal and external areas.
Manage the front desk, including phone calls, mail sorting, visitors, and residents entering or leaving the building.
Check in residents returning after work or other approved absences.
Conduct intake services, including completing paperwork and explaining program services and rules to new residents.
Conduct exit or discharge services as directed, including exit interviews, paperwork, reporting, and helping move residents’ property.
Maintain strict confidentiality regarding residents and fellow staff members.
Provide residents with basic needs, including hygiene items, laundry soap, cleaning supplies, and meals or meal supplies.
Maintain shift records, log significant events, and share relevant information with incoming staff.
Notify supervisory personnel of incidents and the presence of police, EMTs, or other agency personnel; complete incident reports before the end of the shift.
Know and follow Emergency Lodge policies and procedures; enforce shelter rules uniformly and consistently.
Prepare rooms for residents arriving after normal business hours.
Conduct hourly walk-throughs of the entire building, including stairwells, and document them in the log book.
Conduct and document visual resident room checks at curfew.
Supervise the dining area during mealtimes as needed.
Conduct breathalyzer and urinalysis tests when directed by the Homeless Services Director or case management staff, or when drug or alcohol use is suspected.
Secure, distribute, and chart resident medication and medical supplies as required.
Assist case management and program staff as requested.
Assist building maintenance personnel and perform general cleaning, including snow removal, as needed or requested.
Carry out emergency procedures to protect residents and staff.
Participate in training programs and staff meetings.
Actively support The Salvation Army’s mission.