Team Lead Pre-Admission Testing RN

Orthopaedic Associates of Michigan•Grand Rapids, MI

1d•Onsite

About The Position

The RN Team Lead – Pre-Admission testing is responsible and accountable for helping coordinate the flow of the Pre-Admission Testing department by providing direction to the nursing team. The Team Lead RN is responsible and accountable for assessing the patient’s fitness for surgery and anesthesia. This requires assessing, planning, implementing and evaluating the care of patients through clinical knowledge and skills. All customers should be treated with actions that contribute to high levels of customer service. This position serves as a liaison between physician offices, clinical nursing staff, surgery scheduling, and anesthesia providers. This position reports to the Prep/PACU Manager. This position has direct reports.

Requirements

Current Michigan RN license
BCLS required
Ambulatory Surgery experience preferred
Displays proficiency in navigating multiple electronic medical record systems and other software to access pertinent patient information.
Strong verbal and written communication skills
Strong teaching and collaboration skills
Presents a professional appearance
Highly organized and self motivated
Versed in Microsoft Office and Outlook
Support the mission, vision, and values of the organization.
Treat others and their ideas with respect and dignity.
Set a good example for others.
Be an active coach for everyone in the surgery center.
Maintain the highest standards of honesty, integrity, and communication.
Insist on excellence and be accountable to one another.
Build group cohesiveness and pride through teamwork.
Demonstrate confidence in OAM Surgery Center at MidTowne and its workforce in all areas of the community.
Value and promote creativity and a sense of urgency.
Be a good communicator and listener; be available and visible.
Develop yourself to your highest potential.
Active participation in Quality Initiatives.
Ability to maintain licensure in State of Michigan.
Ability to sit or stand for prolonged periods of time.
Manual dexterity required to operate modern office and medical equipment.
Employee must have normal or correctible range of hearing and eyesight.
This position is mainly sedentary, with frequent handling of files and medical charts, requiring standing, bending, and lifting up to 5 lbs. maximum.

Nice To Haves

Graduate of accredited School of Nursing preferred
ACLS and PALS preferred; will train

Responsibilities

Exemplify professional etiquette in leadership and in abilities to care for the team
Promote a positive, nonbiased and cohesive working environment
Actively participate in coaching conversations and meetings
Maintain professionalism by not discussing sensitive topics (i.e team member’s personal information) with staff, physicians and customers.
Address customer complaints in the moment on the day of service
Hold all team members accountable to company policies and procedures
Provide updates to the schedulers on a consistent basis
Participate in ongoing process improvement and complete occurrence reports to improve processes and procedures
Ensure staffing ratios are appropriate for needs of the center when calling ahead for future dates of service
Supports the prep/PACU department
Report any unusual or critical situations to the Clinical Managers/Quality Manager and provide documentation of situations per policy
Ensure team members receive lunches and breaks per center policy
Contributes in the educational process and enhances the program in collaboration with leadership
Retrieves scheduling request slips from ASC surgery scheduler.
Initiates and prepares the paper chart according to established protocol
Retrieves lab and testing results from various EMRs and databases (i.e. NextGen, Epic, Cerner).
Communicates via email or phone to physician office staff any missing information.
Verifies the surgery schedule daily against current charts to look for add-ons or cancellations.
Notifies the physician offices of cancellations due to anesthesia review and documents appropriately.
Communicates any outstanding missing patient lab and testing information
Maintains the departmental standards quality, quantity and accuracy on all patient accounts.
Responds to e-mail, patient texts and voice mail messages in a prompt and timely manner.
Obtain the patient’s current medical information and appropriate history.
Review the patient’s history and physical report and interview the patient or legal representative.
Utilizes ASC Software and practice management system
Complete the Pre-op Phone Assessment portion of the Pre-operative record.
Provide pertinent pre-procedural patient instructions.
Has a clear understanding of the anesthetic agents and medications used by Anesthesia.
Communicate testing results to Anesthesia for review if applicable
Will address and respond to all complaints in a timely manner; will notify Clinical Director of any physician or patient complaints.
Will participate in the QI plan as directed by the Clinical Director and comply with Quality Improvement and adverse incident reporting.
Actively participates in staff meetings and in-services and professional organizations.