Team Lead, Patient Care Coordination Home Health Partnership (Marlton, NJ)

Ennoble Care • Marlton, NJ

12d

About The Position

The Care-Coordination Team Lead owns end-to-end referral operations for Ennoble Care’s partnership with a national home health provider. At launch, the role is hands-on and responsible for personally completing intake activities for partnership referrals, including managing the intake queue, checking referral data, verifying insurance, assigning providers, and advancing patients through the intake pipeline. The role also coordinates outbound referrals and serves as a primary contact for partner communications.

As the partnership scales, the Team Lead will build and lead a team of Care Coordinators supporting partnership markets. The position includes communicating company goals, safety practices, and deadlines to the team; motivating team members and assessing performance; and keeping management informed about team performance.

Requirements

• At least 2 years of experience in a healthcare operations, care coordination, or referral management setting.
• Strong proficiency with healthcare operations systems, including EMR, CRM, and intake platforms, and ability to learn new tools quickly.
• Knowledge of customer and patient service principles and processes, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of business and management principles involving strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Proficiency in English language structure and content, including vocabulary, spelling, composition, and grammar.
• Understanding of curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effects.
• Familiarity with personnel management principles and procedures.

Nice To Haves

• Management experience.
• CMA or LPN license.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Own the home health partnership referral processing queue end to end for all inbound partnership referrals.
• Work the shared care coordination platform’s intake queue daily; confirm referral data is complete, verify insurance, create patient charts in the EMR, assign providers where needed, and advance patients through pipeline stages while documenting reasons patients do not proceed.
• Manage the dedicated partnership inbox, resolving missing-information questions, insurance questions, and duplicate referrals.
• Acknowledge every referral received and monitor form submissions daily.
• Maintain the referral log so that no referral is lost.
• Coordinate outbound home health referrals by creating referrals in the chart, sending them to the partner market contact, and rerouting rejected referrals with documented reasons.
• Handle documentation exchange, including clinical-note requests, 485/order sign-offs, and routing orders to collaborating physicians where required.
• Confirm start of care and document it on the patient chart.
• Review referral-routing exceptions regularly.
• Staff the partnership’s clinical escalation channels, responding to urgent issues by phone within a defined response window and acknowledging and closing routine issues the same day.
• Manage partnership patient communication, urgent clinical issues, and order/portal work.
• Maintain account-level reporting and the referral funnel, reviewing them daily.
• Support end-to-end testing ahead of launch and participate in daily launch-period check-ins.
• As the partnership scales, build and lead a team of Care Coordinators supporting partnership markets.
• Communicate company goals, safety practices, and deadlines to the team; motivate team members, assess their performance, and keep management updated on team performance.

Benefits

• Medical, dental, vision, and supplementary benefits, including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident, critical illness, and hospital indemnity.
• Paid time off.
• Paid office holidays.
• Paid sick time.
• 401(k) with up to 3% company match.
• Referral program.
• Payactiv pay-on-demand access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed