Patient Onboarding Associate (Marlton, NJ)

Ennoble Care • Marlton, NJ

3d • Onsite

About The Position

Ennoble Care is seeking a full-time Patient Onboarding Associate for its Marlton, New Jersey office. The role ensures that new patients have a positive, seamless introduction to Ennoble Care services. As the first point of contact after enrollment, the associate makes welcome calls, explains available services, and schedules initial appointments with providers. The position helps build strong patient relationships and supports quality, coordinated care.

Requirements

• Strong verbal communication and customer service skills, including comfort handling a high volume of patient calls.
• Compassionate and empathetic approach, with the ability to build trust quickly with new patients and families.
• Strong organizational skills and the ability to multitask, prioritize, and manage patient onboarding efficiently.
• Computer proficiency, including Microsoft Outlook and Microsoft Office programs.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• Must successfully pass a background check and drug screen.

Nice To Haves

• Proficiency with EMR systems.
• Previous experience in patient onboarding, scheduling, a call center, or healthcare administration.
• Knowledge of healthcare terminology and insurance basics.

Responsibilities

• Place timely welcome calls to newly enrolled patients, introduce Ennoble Care, and explain available services.
• Schedule new patient appointments and accurately enter patient demographics, insurance, and visit details into the electronic medical record (EMR).
• Explain what patients and caregivers can expect during the first visit and address initial questions.
• Confirm appointment details with providers and coordinate with internal teams to support smooth onboarding.
• Accurately and promptly document patient interactions, scheduling details, and follow-up needs.
• Identify and escalate urgent patient needs to clinical or operational staff as appropriate.
• Collaborate with intake, scheduling, and clinical teams to resolve onboarding or scheduling issues.
• Communicate compassionately, empathetically, and clearly with patients.
• Contribute positively as a team member and assist with related scheduling tasks as needed.

Benefits

• Medical, dental, vision, and supplementary benefits, including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident coverage, critical illness coverage, and hospital indemnity.
• Paid time off.
• Paid office holidays.
• Paid sick time.
• 401(k) with up to 3% company match.
• Referral program.
• Payactiv pay-on-demand access to earned wages.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed