Patient Care Coordinator (Marlton, NJ)

Ennoble Care • Marlton, NJ

6d • Onsite

About The Position

Ennoble Care is seeking an experienced, full-time Patient Care Coordinator to work on-site at its Marlton, New Jersey office. The role supports high-quality care by coordinating with clinicians, staff, patients, families, and caregivers to help patients reach healthcare goals and maintain open communication. The coordinator manages individual care providers, including scheduling and providing support to caregivers and families, and uses Ennoble Care’s electronic medical record system to carry out care coordination and management. The position requires substantial phone communication, accurate documentation, organization, and the ability to work effectively in a fast-paced environment.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Starting pay is $18.00 per hour. The position is full-time and in-office in Marlton, New Jersey.

Requirements

• Comfort speaking on the phone for large amounts of the day.
• Compassion and empathy toward patients, with exceptional customer service.
• Ability to take accurate notes and document each task in a timely manner.
• Ability to multitask across patients and workstreams while staying organized and using time efficiently.
• Ability to thrive in a fast-paced environment.
• Ability to work full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m., on-site in Marlton, New Jersey.
• Proficiency using a computer, including Outlook and other Microsoft Office programs.
• Knowledge of basic healthcare terms, conditions, roles, and care principles.
• Ability to pass a drug screen and background check.
• Positive attitude, adaptability to change, teamwork, and willingness to continuously learn new skills.
• Disclosure of any current or future need for employment-based immigration sponsorship before an offer is extended.

Responsibilities

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system.
• Contact patients frequently to provide care coordination and support and manage compliance with care management programs to increase positive outcomes.
• Accurately document all verbal and written client communications.
• Communicate with the Primary Care Clinician or designee regarding patients’ emergent needs or life-threatening episodes and ensure comprehensive care plans are complete and accurate.
• Keep the Team Supervisor informed of issues pertinent to the care plan process and any known or perceived issues.
• Work across organizational areas to meet the needs of patients, family members, and partner facilities.
• Use technology including secure email, the telephone system, and electronic medical records.
• Follow documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
• Demonstrate excellent customer service, reflected in positive feedback from customers and patients.
• Support department team members in a productive and constructive manner.
• Operate a computer, telephone, copy machine, and other office equipment as necessary.

Benefits

• Medical, dental, vision, and supplementary benefits including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident, critical illness, and hospital indemnity.
• Paid time off.
• Paid office holidays.
• Paid sick time.
• 401(k) with up to 3% company match.
• Referral program.
• Payactiv pay-on-demand access to earned wages.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed