Team Lead, Patient Access Services (Clearance Team)

HHC • Indianapolis, IN

7d

About The Position

The Team Leader, Patient Access Services coordinates functions and activities related to patient access, including front-end customer service, accurate patient registration, on-site insurance verification and financial counseling, Time-of-Service payment collections, and coordination with business partners. The role helps ensure appropriate daily staffing and efficient operations in outpatient clinics and hospital servicing areas, and performs operational, financial, clerical, and patient access duties.

Eskenazi Health is the public hospital division of the Health & Hospital Corporation of Marion County. Its services include primary and specialty care at a 333-bed hospital and outpatient facilities on and off the downtown campus, as well as Eskenazi Health Center sites throughout Indianapolis.

Requirements

• Accredited bachelor's degree preferred; alternatively, two years of experience in patient access or a related medical field, or one year of supervisory or management experience.
• Possess or complete designated HBI certifications and Indiana Navigator Certification at hire or obtain them within the probationary period.
• Knowledge of basic functions and processes in Epic, ADT Interface, HIM systems, Patient Access systems, and other Revenue Cycle billing information systems.
• Ability to work professionally and helpfully with peers, physicians, hospital employees, and physician office staff.
• Strong organizational skills to prioritize work and fulfill requests effectively.
• Effective planning and organizational skills.
• Excellent oral and written communication skills, including the ability to present information to groups.
• Ability to work effectively as a team member.
• Ability to work independently and exercise professional judgment to meet daily operational demands.
• Basic skills in MS Office.

Nice To Haves

• Accredited bachelor's degree.

Responsibilities

• Monitor quality by auditing departmental outputs and ensuring associated processes are followed consistently.
• Address and resolve customer service complaints, escalating them to appropriate resources when necessary.
• Perform the functions of assigned frontline staff, serve as an at-the-elbow subject matter expert, and train new personnel.
• Ensure adherence to Eskenazi Health Administrative and Patient Access Services policies.
• Assist the Supervisor and/or Manager in educating staff about changes pertinent to their roles.
• Act as Supervisor or Manager in their absence and inform them of issues upon their return.
• Communicate effectively and maintain positive working relationships with patients, management, and employees to promote teamwork, cooperation, and a positive public image.
• Perform and track multiple tasks accurately within short timeframes while managing competing demands in a fast-paced environment.
• Ensure departmental Epic work queues are cleared within established guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed