Team Lead, Implementation

ADP•Alpharetta, GA

About The Position

ADP is hiring an Implementation Team Lead to use project management and leadership expertise to assist the Manager in directing daily activities, ensuring efficient operations, and fostering a productive and enjoyable working environment. The role provides guidance, recognition, direction, and performance and development evaluation for team members while ensuring implementation goals are met. The Team Lead works with stakeholders to resolve complex issues and escalations and serves as a backup for department leadership as needed. The position emphasizes ADP’s CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Requirements

At least 1 year of people leadership experience.
Bachelor’s degree in Business, Management, Finance, or a related field, or equivalent education and experience.

Nice To Haves

3 years’ experience in Implementation, Client Services, Operations, or an equivalent role.
Project leadership experience.
Demonstrated ability to achieve results.
Effective verbal and written communication with internal and external contacts at all levels.
Ability to assume responsibility quickly and independently and make sound decisions efficiently.
Strong team-building and motivation skills with on-site and remote associates.
Excellent collaboration, organizational, time management, customer service, and problem-solving skills; ability to work accurately and meet deadlines despite frequent interruptions.
Ability to work and thrive in a results-focused team environment.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members’ performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them appropriately.
Learning agility and critical thinking skills, with the ability to apply basic concepts in new situations.
Proficiency using Microsoft Office.

Responsibilities

Understand client perspectives and integrate client needs with ADP products and strategic direction, building trusting and respectful relationships with clients and associates.
Work with internal and external implementation teams to resolve complex client issues.
Monitor team activity to ensure service level agreements are met.
Recommend and drive process enhancements and initiatives.
Provide feedback and instruction to ensure performance meets or exceeds service level agreements and expectations.
Evaluate business trends and recommend future needs.
Identify and implement continuous improvement opportunities with measurable results while applying effective change management.
Mentor, coach, provide active feedback, and encourage associates’ performance and development.
Identify training opportunities and ensure appropriate training takes place.
Participate in or facilitate regular team meetings, one-on-ones, and booster training sessions.
Gather information and apply knowledge to make timely, sound decisions affecting critical risk factors and implementation goals; present information and recommendations to stakeholders and leadership.
Remove obstacles to team performance, anticipate and eliminate problems, understand decisions with broad impact, and promote accuracy to prevent negative effects on clients and stakeholders.
Complete special projects as assigned.