Senior Implementation Lead

Origami Risk LLC•Remote,

2d•$105,000 - $135,000•Hybrid

About The Position

The Senior Implementation Lead serves as the primary client contact during active project implementation. Using deep knowledge of Origami’s product and the insurance industry, this role leads a team in implementing client business requirements and is ultimately accountable for project outcomes, including profitability, quality, client satisfaction, standards adherence, and clear communication. The role also configures the Origami platform, guides client adoption of contracted functionality, manages project hours and deliverables, and supports training and potential scope or sales changes. Starting base pay is $105,000 to $135,000, with the actual amount dependent on factors including transferable skills, work experience, business needs, training, location, and market demands. The role is eligible for a bonus and competitive benefits. All full-time positions are hybrid, with many eligible to be completely remote.

Requirements

Bachelor’s degree in Computer Science or a business-related field.
At least 8 years of experience in a client-facing professional services position.
Superior communication and presentation skills.
Strong interpersonal skills.

Nice To Haves

Experience with JavaScript, XML, or SQL.
Healthcare or EHS industry experience.

Responsibilities

Own execution and outcomes of project deliverables, including project profitability, quality, client satisfaction, standards adherence, and content communication.
Lead discovery sessions for project deliverables.
Drive adoption of contracted functionality so clients maximize their use of and value from Origami.
Assign project deliverables and other tasks to individual team members.
Configure the Origami platform to meet client requirements.
Use standard Origami configurations where possible and follow established best practices and industry standards when designing, configuring, and consulting on solutions.
Submit, oversee, and communicate client-specific bug-related JIRA tickets identified during implementation.
Record hours worked according to Origami’s time entry policy.
Manage the tracking, erosion, auditing, and reporting of project hours.
Ensure timely and accurate entry and reporting of all team members’ hours for assigned projects.
Identify potential scope creep or out-of-scope work during implementation and escalate it to the Project Manager.
Perform unit testing of assigned deliverables.
Prepare training materials and conduct user training.
Identify potential expanded sales opportunities during implementation and notify or coordinate with the account management team about pursuing them.
Support the account management team in presenting and negotiating pricing and Statements of Work for change orders or expanded client scope.

Benefits

Bonus eligibility.
Medical and dental coverage for employees, dependents, domestic partners, and spouses.
Paid time off with flexible options and 10 paid company holidays where available.
Vision insurance.
Short- and long-term disability insurance.
Basic life insurance.
Family leave options, including adoption and foster care placements.
Flexible Spending Account, Health Savings Account, commuter benefits, and dependent care savings account.
401(k) with company match up to 4%.
Employee Assistance Program offering confidential, free support.
Education assistance for industry- or role-specific certifications.
Wellness reimbursement program.
Pet insurance, critical illness insurance, and voluntary life and AD&D coverage are available as additional coverages.