Team Lead, Implementation

ADP•Alpharetta, GA

About The Position

ADP is hiring an Implementation Team Lead to support the Manager in directing daily activities, ensuring efficient operations, and fostering a productive and enjoyable working environment. The role provides guidance, recognition, direction, and performance and development evaluation for team members while ensuring implementation goals are met. The Team Lead works with internal and external stakeholders to resolve complex issues and escalations, and serves as a back-up for department leadership as needed. The position is guided by ADP’s CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Requirements

At least 1 year of people leadership experience.
Bachelor’s degree in Business, Management, Finance, or another related field, or equivalent education and experience.

Nice To Haves

3 years of experience in Implementation, Client Services, Operations, or an equivalent role.
Project leadership experience.
Demonstrable ability to achieve results.
Ability to communicate effectively, verbally and in writing, with all levels of internal and external contacts.
Ability to assume responsibility quickly, work independently, and make sound decisions promptly.
Strong team-building and motivation skills with on-site and remote associates.
Excellent collaboration, organizational, time-management, customer-service, and problem-solving skills.
Ability to work accurately, meet deadlines, and manage frequent interruptions.
Ability to work effectively in a team environment focused on achieving results.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members’ performance and provide motivational support.
Ability to work both independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical-thinking skills, with the ability to apply basic concepts in new situations.
Proficiency using Microsoft Office.

Responsibilities

Understand client perspectives and integrate client needs with ADP products and strategic direction while building trusted relationships with clients and associates.
Work with internal and external implementation teams to resolve complex client issues.
Monitor daily team activity to ensure service level agreements are met.
Recommend and drive process enhancements and initiatives.
Provide feedback and instruction to ensure performance meets or exceeds service level agreements and expectations.
Evaluate business trends and recommend future needs.
Identify and implement continuous improvement opportunities with measurable results, using effective change management.
Mentor, coach, and provide active feedback and encouragement to associates on performance and development.
Identify training opportunities and ensure appropriate training takes place.
Participate in or facilitate regular team meetings, one-on-ones, and booster training sessions.
Gather information and apply knowledge to make timely, sound decisions that consider critical risk factors and implementation goals.
Present information and recommendations to stakeholders and multiple levels of leadership.
Remove obstacles that impede team performance.
Understand decisions with potential large-scale impact; anticipate and eliminate problems and promote accuracy to prevent negative impacts on clients and stakeholders.
Complete special projects as assigned.
Back up department leadership as needed.