Team Lead I

CHROME Federal Credit Union • Washington, PA

5d

About The Position

The Team Lead I leads a retail branch and its employees, creating simple, memorable face-to-face banking experiences for members. The role builds a trusting, collaborative team environment, trains and motivates staff, supports their professional growth, and takes responsibility for the branch’s success. The Team Lead also helps members find financial solutions, introduces them to CHROME’s digital banking technology, and seeks opportunities to welcome new members. Outside the branch, the role represents CHROME in the Washington community by developing local business partnerships through the Chrome@Work program and leading volunteer efforts. The position works full-time at multiple locations with flexible hours.

Requirements

• Previous banking experience, including management and leadership responsibilities.
• Comfort and confidence using modern technology, including mobile devices, tablets, and web platforms.
• Availability to work full-time at multiple locations with flexible hours.
• Willingness to earn the Certified Credit Union Financial Counselor Certification; support will be provided.
• A member-focused, personable approach, including listening to members and treating them as friends and neighbors.
• A coachable, proactive, high-performing attitude and willingness to find creative solutions and go the extra mile.

Nice To Haves

• A four-year degree is preferred, though equivalent real-world experience is valued.

Responsibilities

• Create a warm, caring environment and personalize member experiences to address their financial needs.
• Support members with face-to-face banking and explain financial processes in a simple, authentic way.
• Train, lead, and motivate retail employees; support their professional growth and take ownership of branch success.
• Educate employees and members about CHROME technology and how it can simplify everyday banking.
• Seek opportunities to welcome new members and build relationships within the cooperative.
• Represent CHROME in the Washington community by developing local business partnerships through the Chrome@Work program and leading volunteer efforts.

Benefits

• Comprehensive medical insurance through UPMC.
• Dental insurance through Guardian.
• Vision insurance.
• Short- and long-term disability insurance fully covered by the employer.
• Life insurance fully covered by the employer.
• Generous paid time off.
• 11 paid federal holidays.
• Birthday off.
• Pet insurance.
• Pet bereavement days.
• Volunteer paid time off.
• 401(k) matching.
• Health Savings Account options.
• Livable wage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed