Team Lead Fulfillment Nights/Days - Operations

Fanatics Commerce•Waxahachie, TX

8d•Onsite

About The Position

The Warehouse Team Lead is responsible for leading, mentoring, and directing a team of 10–25 warehouse associates across functions including receiving, pick and pack, shipping, and inventory control. This role oversees daily operational execution — ensuring accuracy in stock movement, adherence to safety protocols, and on-time order fulfillment — while partnering with warehouse leadership to drive continuous improvement. The Warehouse Team Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with Shift and Department Managers to align workflow priorities, capacity planning, and process improvement initiatives across warehouse functions. Serve as a point of escalation for material needs, inventory issues, and process barriers, coordinating resolution across teams and departments. People Leadership: Lead, mentor, and coach warehouse associates in standard operating procedures, performance expectations, and Fanatics' Core Values, supporting both new hire onboarding and ongoing skill development. Oversee and support a team of 10–25 associates, assigning tasks, directing workflow, and recognizing individual and team performance to foster a high-performing culture. Fan & Customer Impact (Obsessed with Fans) Monitor picking, packing, labeling, and palletizing processes to ensure orders are fulfilled accurately and on time, directly supporting the end fan experience. Oversee preparation of shipping documents and coordination with carriers to ensure seamless, timely delivery of officially licensed merchandise to fans worldwide. Supervise receiving, unloading, and put-away of stock to maintain inventory accuracy and readiness for order fulfillment. Reinforce high standards of accuracy and quality across all warehouse activities, ensuring fans receive the right product in the right condition. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Ensure proper and proficient use of the Warehouse Management System (WMS) and RF scanning equipment to maintain real-time inventory visibility and operational efficiency. Identify and escalate process barriers or workflow inefficiencies, contributing to continuous improvement initiatives alongside warehouse leadership. Support planning for future capacity requirements by surfacing operational data, trends, and frontline observations to management. Leverage digital tools and reporting systems to maintain accurate documentation of stock movements, receivables, and workflow metrics. Ownership & Execution (Determined & Relentless Mindset) Take ownership of daily operational targets, prioritizing orders and directing workflow to consistently meet delivery timelines without step-by-step direction. Promote and enforce company health and safety practices across all warehouse activities, ensuring full compliance at all times. Maintain accurate reporting and documentation of inventory, stock movements, and production metrics to support operational transparency. Adhere to and model Fanatics' Code of Conduct and Core Values, holding the team accountable to consistent standards of performance and conduct. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement

Requirements

Minimum 3 years of warehouse experience, with demonstrated knowledge of receiving, inventory control, pick and pack, and shipping operations.
Proven ability to lead, direct, and motivate a team of frontline warehouse associates in a fast-paced, high-volume environment.
Strong verbal and written communication skills in English, with the ability to clearly convey instructions, expectations, and feedback.
Proficiency operating computerized scanning equipment (RF guns), Warehouse Management Systems (WMS), and PC-based programs.
Strong organizational skills with the ability to prioritize tasks, manage workflow, and meet time-sensitive delivery requirements.
Demonstrated problem-solving ability and initiative, with the drive to identify and address operational challenges independently.
Ability to regularly lift and move up to 50 pounds, and occasionally team-lift objects up to 75 pounds; must be able to remain on feet for up to 8–10 hours per shift.

Nice To Haves

Minimum 1 year of prior Team Lead or supervisory experience in a warehouse or distribution center environment.

Responsibilities

Lead, mentor, and direct a team of 10–25 warehouse associates across functions including receiving, pick and pack, shipping, and inventory control.
Oversee daily operational execution, ensuring accuracy in stock movement, adherence to safety protocols, and on-time order fulfillment.
Partner with warehouse leadership to drive continuous improvement.
Deliver business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
Partner with Shift and Department Managers to align workflow priorities, capacity planning, and process improvement initiatives.
Serve as a point of escalation for material needs, inventory issues, and process barriers.
Lead, mentor, and coach warehouse associates in standard operating procedures, performance expectations, and Fanatics' Core Values.
Oversee and support a team of 10–25 associates, assigning tasks, directing workflow, and recognizing individual and team performance.
Monitor picking, packing, labeling, and palletizing processes to ensure orders are fulfilled accurately and on time.
Oversee preparation of shipping documents and coordination with carriers.
Supervise receiving, unloading, and put-away of stock to maintain inventory accuracy.
Reinforce high standards of accuracy and quality across all warehouse activities.
Ensure proper and proficient use of the Warehouse Management System (WMS) and RF scanning equipment.
Identify and escalate process barriers or workflow inefficiencies.
Support planning for future capacity requirements by surfacing operational data, trends, and frontline observations.
Leverage digital tools and reporting systems to maintain accurate documentation of stock movements, receivables, and workflow metrics.
Take ownership of daily operational targets, prioritizing orders and directing workflow to consistently meet delivery timelines.
Promote and enforce company health and safety practices across all warehouse activities.
Maintain accurate reporting and documentation of inventory, stock movements, and production metrics.
Adhere to and model Fanatics' Code of Conduct and Core Values, holding the team accountable to consistent standards of performance and conduct.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.