Team Lead, Financial Counseling

WakeMed Health & Hospitals • Raleigh, NC

3d

About The Position

The Team Lead, Financial Counseling works under the direction of the Financial Counseling Supervisor and provides day-to-day leadership and support for the Financial Counseling Department. The role oversees activities that help patients access healthcare coverage and financial assistance resources, including Medicaid eligibility screening, Medicaid application assistance, financial assistance counseling, and support throughout the approval and appeals process.

The Team Lead coordinates daily workflows, monitors work queues and productivity, provides staff coaching, training, and onboarding support, conducts quality reviews, communicates process and regulatory changes, and assists with recruitment and staff development activities. The role collaborates with county Medicaid offices and community partners and works with internal departments to promote exceptional customer service, regulatory compliance, and achievement of departmental goals. Other duties and responsibilities may be assigned to support departmental and organizational objectives.

WakeMed Health & Hospitals has served the community since 1961 and describes itself as the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community through outstanding and compassionate care.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience with Medicaid policies and procedures required.
• At least 4 years of experience in patient registration, accounting/finance billing, or insurance verification and authorizations required.

Nice To Haves

• Associate's degree in Business Administration preferred.

Responsibilities

• Oversee activities that help patients access healthcare coverage and financial assistance resources.
• Coordinate daily departmental workflows and monitor work queues and productivity.
• Provide staff coaching, training, and onboarding support.
• Conduct quality reviews.
• Communicate process and regulatory changes.
• Assist with recruitment and staff development activities.
• Collaborate with county Medicaid offices and community partners.
• Work with internal departments to support exceptional customer service, regulatory compliance, and departmental goals.
• Perform other duties and responsibilities as assigned to support departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED