Financial Counseling Representative

R1 • Florence, AL

4d • Onsite

About The Position

R1 is seeking a Financial Counseling Representative to support patients with the financial side of healthcare at LifePoint Northern Alabama Medical Center in Florence, Alabama. The role helps patients understand insurance coverage, financial responsibility, payment options, and financial assistance while providing a compassionate, professional presence during stressful situations. The representative works in a fast-paced hospital environment, communicating with patients in person and by phone and collaborating with care teams, clinicians, emergency staff, and revenue cycle departments. The position involves working across multiple systems and maintaining accurate documentation.

This on-site role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It offers exposure to healthcare financial counseling, revenue cycle operations, insurance and Medicaid processes, and detailed patient intakes, with opportunities for growth within R1. The stated base pay range is $15.43–$20.82 per hour; individual pay depends on role, level, location, skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Compassion, empathy, and patience when supporting patients, clients, and team members.
• Ability to explain financial and insurance concepts clearly.
• Ability to multitask and prioritize quickly while maintaining high attention to detail.
• Professionalism when handling sensitive financial conversations.

Responsibilities

• Help patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.
• Support patients with insurance coverage, financial responsibility, and payment solutions.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Supportive team environment focused on innovation, collaboration, and patient experience.
• Opportunities to learn, collaborate across groups, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED