Financial Counseling Representative

R1 • Hoffman Estates, IL

7d • Onsite

About The Position

R1 is hiring an on-site Financial Counseling Representative in Hoffman Estates, Illinois, to support patients with the financial aspects of healthcare. The representative helps patients navigate insurance coverage, financial responsibility, payment options, and financial assistance while providing empathetic, clear guidance during potentially stressful situations. The role involves working in a fast-paced hospital environment and collaborating with care teams and revenue cycle departments.

Requirements

• Exceptional customer service, communication, and interpersonal skills.
• Compassion, empathy, and patience when supporting patients, clients, and team members.
• Ability to explain financial and insurance concepts clearly.
• Ability to multitask and prioritize quickly with high attention to detail.
• Professionalism when having sensitive financial conversations.
• High school diploma or GED.

Responsibilities

• Help patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist patients with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Professional learning and career development opportunities.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED